Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Camille Anderson

Spring,Texas

Summary

Organized and dedicated Professional providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Resident Services Coordinator

Related Management
02.2022 - Current
  • Conducts research regarding social service resources for 152 families
  • Meets with organizations to connect and collaborate events
  • Educates residents, families, and staff on available community resources (for example, case management, personal assistance, homemaker, meals-on-wheels, transportation counseling, occasional nurse visits, preventive health screening/wellness and legal advocacy)
  • Assist residents with creating informal support networks among themselves, with family members and friends
  • Monitors delivery of services to residents to ensure are appropriate, timely and satisfactory
  • Meet with service providers as needed and appropriate
  • Provides limited case management (such as, evaluation of social, psychological and physical needs and development of service plans) for residents when such service is not being provided by general service community
  • Organizes and facilitates volunteer support programs with community service organizations
  • Maintain individual files on residents which will contain intake information, service termination information, quarterly review and follow-up, human or civil rights abuse, resident/family meeting notes
  • Generates and submits monthly reports to partnering organizations
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Developed, implemented and monitored residential policies and procedures.
  • Helped develop and implement programs to foster community growth and development.
  • Developed and maintained relationships with parents to promote positive living environment for students.
  • Solved grievances and complaints by collaborating with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Partnered with local organizations to expand access to social and community services
  • Monitored program performance and outcomes for successful delivery of services
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Collaborated with community members to develop and implement service initiatives
  • Assessed community needs and identified resources for social and community service programs
  • Participated in community events to promote services and engage with public
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
  • Advocated for social and community service programs to increase awareness and funding
  • Conducted outreach activities to engage local stakeholders in programs
  • Managed volunteer programs focused on providing community services to underserved populations
  • Conducted community workshops to promote different programs and educate public on available services
  • Established and maintained relationships with key stakeholders
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives

Property Manager

TAFI Inc
Spring, TX
08.2017 - 08.2023
  • Managed 4 single-family rental properties
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Conducts background checks for prospective tenancy
  • Responds to calls, email, & messaging
  • Completes move-in & move-out inspections
  • Introduces and monitors effective new lease renewals
  • Facilitates marketplace or HUD Leasing
  • Conducts Landlord verifications
  • Verifies all tenant complaints are handled promptly and appropriately
  • Maximizes rental income while minimizing expenses through effective planning and control
  • Follows up on delinquent tenants and coordinates collection procedures
  • Monitors timely receipt and reconciliation of rent collections
  • Handles tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sr. Office Assistant | Processing Specialist

Baker Tilly US, LLP
Spring, TX
07.2019 - 02.2022
  • Supports tax team staff with special assignments and ad hoc projects
  • Utilizes web-based software systems to set up & update clients, assigns high volume projects to staff for tax workflow
  • Maintains paper and electronic files, fax, scan, print and assemble high volumes of confidential documents
  • Performed new software implementations, system clean-ups, project roll forward, engagement letters
  • Assists with team specific reports using excel functions
  • Participates in firm wide learning and development programs
  • Facilitates new hire set-ups, badges, supplies, office & equipment maintenance support
  • Provides reception coverage
  • Initiates and assists in social activities that encourage work-life balance
  • Maintains and updates office records, both digital and physical
  • Interacts with customers by phone, email, or in-person to provide information.
  • Prepares and edits documents to produce precise, accurate and professional communication.
  • Delivers clerical support by handling range of routine and special requirements.
  • Creates purchase orders and tracks invoices to avoid missed or delayed shipments.
  • Inputs data into spreadsheets and databases.
  • Reviews files, records and other documents to obtain information to respond to requests.
  • Developed correspondence letters, memos, and emails
  • Edits and proofreads documents for accuracy and completeness.
  • Utilizes office management software to record and track customer information.

Administrative Assistant

King Cheesecake Company
11.2018 - 06.2019
  • Uses QuickBooks to produce reports, and other deliverables.
  • Collections/ Accounts Receivables
  • Reconciles invoices
  • Created and maintained databases to track and record customer data
  • Executed record filing system to improve document organization and management
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Managed filing system, entered data and completed other clerical tasks
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy

Customer Service Representative

Mobile Gas Service Corp
05.2017 - 10.2017
  • Accepts and posts bill payments for customers
  • Posts and credits mail-in, batch lock box, night depository, and drop-box payments
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responds to client emails as directed
  • Makes change and issues customer receipts
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Balances cash drawers at the beginning and end of shifts to ensure accurate accounting for bank deposits
  • Files bankruptcy claims and UCC liens.

Pharmacy Technician

Rite Aid Pharmacy
06.2016 - 10.2016
  • Assists pharmacy customers with the filling and dispensing of medication provided customers have substantial documentation including refill authorization from doctor offices
  • Performs computer entry of prescription information including, patient & prescriber searches, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution
  • Retrieves appropriate medication from inventory, creates prescription labels, adheres to prescription containers and place medication into prescription containers
  • Handles monetary transactions for customer checkout
  • Completes pharmacy inventory processes
  • Other duties required

Seasonal Tax Preparer

Tax Prep
01.2016 - 04.2016
  • Utilized tax software to prepare returns and meet deadlines.
  • Researched tax implications for various deductions and credits.
  • Communicates with clients as needed
  • Assessed client tax situations to determine best filing options.
  • Identifies potential tax credits and liabilities
  • Ensures accurate and complete returns are filed in a timely manner in accordance with policies that follow the legislation and regulations.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Researched complex tax issues utilizing online resources and professional tax software.

Accounting Clerk

Alta Pointe Health Systems
05.2013 - 08.2014
  • Answers telephones, refers callers to appropriate staff, takes messages, and answers basic questions
  • Responds to emails as directed
  • Disburses cash/checks to consumers or authorized representatives
  • Reconciliation of consumer spending against receipts and expense reports
  • Collaborates with case managers and consumers to obtain receipts and documentation for expenditures
  • Posts charges and payments
  • Distributes monthly statements to consumers for account expenditures and room & board
  • High volume record keeping and filing
  • Responds to accounting inquiries promptly
  • Compliance with regulatory agencies and grantors.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Maintained accounting records utilizing in-house and client systems.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Tracked expenses to comply with budgets.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Teller Full

First Community Bank
12.2010 - 05.2013
  • Engages with customers in a friendly manner while providing customer assistance
  • Accurately balances a cash and coin drawer
  • Enters deposits and withdrawals for customers
  • Maintains records of all transactions
  • Verifies night depository & mail-in deposits and processes these transactions
  • Maintains currency and coin supply per bank policies and procedures.

Information Management Specialist

U.S. Air Force Reserves
06.2003 - 10.2010
  • Processes, controls, and delivers administrative communications and mail
  • Prepares and monitors accountable communication control records
  • Performs quality assurance duties
  • Provides IM support
  • Helps customer determine life cycle management of their information
  • Provides guidance and assists customers in determining needs through information analysis
  • Assists customers in software application for commonly used office automation applications
  • Performs basic configuration management and initial system diagnostics
  • Identifies unsolved problems to the Base Network Control Center in assisting customers
  • Manages IM processes and activities
  • Responsible for overall administration, management, and life cycle of records, publications, forms, and administrative communications
  • Manages central destruction facilities
  • Performs IM functions
  • Performs workgroup administration duties
  • Helps conduct information analysis to determine proper information flow
  • Operates office automation equipment
  • Operates records staging area and records information management system database
  • Conducts records management surveys
  • Establishes and maintains office records
  • Operates publication distribution office and publication distribution office system
  • Fills requirements, and packages and distributes publications and forms
  • Defines format and publishes local forms, administrative publications, and correspondence
  • Provides guidance to ensure communications, publications, and forms meet prescribed style, format, and legal statutory requirements
  • Complies with, and assists others with, provisions of the Freedom of Information Act and the Privacy Act
  • Provides document release service, and accounts for fees collected
  • Assists customers to determine proper maintenance and disposition of their records
  • Performs and assists in planning and programming functions such as wartime and contingency needs, resource management, IM awarding campaigns,and preparing support agreements
  • Maintains publication sets and libraries
  • Operates the Base Information Transfer Center.

Currency Room Teller/Vault Cashier Full

Brinks, Inc
08.2005 - 02.2010
  • Verifies and reconciles inbound and outbound bulk volume currency transactions
  • Confirms accountability and completes data entry for all currency and vault transactions
  • Prepares bulk bank branch currency and ATM replenishments orders
  • Submits daily web-based reports of individual currency inventories
  • Assumes supervisory role in the absence of the currency room manager
  • Utilizes iCash, iVault, and Jack Henry Software.

Executive Assistant

DMC & Company Transportation Services
06.2001 - 07.2005
  • Answers telephones refers callers to appropriate staff, takes messages, and answers basic questions
  • Operates standard office equipment
  • Organizes meetings and sets up conference rooms
  • Monitors and purchases office supplies
  • Prepares business correspondence
  • Organizes and maintains file management
  • Background checks, previous employment
  • Conducts bank transactions
  • Accounts receivables and collections
  • Manages safety programs and reviews driver safety logs for violations
  • Maintains maintenance records for tractor trucks (13) and trailers (30)
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  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Used advanced software to prepare documents, reports, and presentations.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Created and managed office systems to efficiently deal with documentation.
  • Coordinated events and worked on ad hoc projects.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Education

Associate - Applied Science in Accounting Technology, Accounting Technology

Bishop State Community College
Mobile, AL
05.2018

Skills

  • Multitasking Abilities
  • Good Telephone Etiquette
  • Planning and Coordination
  • Organization and Time Management
  • Written and verbal communication
  • Proficient in Excel, Outlook, Teams, QuickBooks
  • Client needs assessments
  • Interviewing skills
  • Excellent Communication
  • Onsite facility tours
  • Analytical and Critical Thinking
  • MS Office
  • Attention to Detail
  • Cultural Awareness
  • Training and Development

Certification

  • Department of Defense United States Air Force - Information Management Specialist 2003 March-May

Timeline

Resident Services Coordinator

Related Management
02.2022 - Current

Sr. Office Assistant | Processing Specialist

Baker Tilly US, LLP
07.2019 - 02.2022

Administrative Assistant

King Cheesecake Company
11.2018 - 06.2019

Property Manager

TAFI Inc
08.2017 - 08.2023

Customer Service Representative

Mobile Gas Service Corp
05.2017 - 10.2017

Pharmacy Technician

Rite Aid Pharmacy
06.2016 - 10.2016

Seasonal Tax Preparer

Tax Prep
01.2016 - 04.2016

Accounting Clerk

Alta Pointe Health Systems
05.2013 - 08.2014

Teller Full

First Community Bank
12.2010 - 05.2013

Currency Room Teller/Vault Cashier Full

Brinks, Inc
08.2005 - 02.2010

Information Management Specialist

U.S. Air Force Reserves
06.2003 - 10.2010

Executive Assistant

DMC & Company Transportation Services
06.2001 - 07.2005

Associate - Applied Science in Accounting Technology, Accounting Technology

Bishop State Community College

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Camille Anderson