Camille Araujo
Vista,CA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
The Ranch At Laguna Beach
Laguna Beach, CA
11.2024 - Current
- Fluent with check-in and check-out procedures for guests.
- Stayed current on the hotel's promotions, discounts, packages, and offers.
- Recognized for delivering Forbes 500 standards, with secret shopper.
- Kept accurate records of guest transactions.
- Input guest information into the computer system accurately and securely.
- Answered phones, responded to inquiries, and took messages in a timely matter.
- Knowledgeable about providing information about hotel amenities, services, and local attractions.
- Processed payments accurately and efficiently.
- Addressed customer needs promptly.
- Managed the cash drawer responsibly throughout the shift.
- Verified the accuracy of room rates and other charges during the check-in process.
Registered Behavior Technician
Autism Partnership Foundation
Seal Beach, CA
01.2021 - 06.2022
- Maintained accurate records of all sessions conducted with students.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Assisted in developing home programs that support generalization across settings.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Modeled appropriate social behaviors for students while providing feedback when necessary.
- Engaged students through play activities while incorporating therapeutic techniques.
Front Desk Supervisor
Hotel Whitcomb
San Francisco, California
01.2018 - 03.2020
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Coordinated with other departments to ensure smooth operations of the front desk area (housekeeping and engineering).
- Participated in inspecting rooms during high arrivals.
- Monitored staff performance and provided feedback when necessary.
- Developed policies and procedures related to front desk operations (no moving a guest's arrival without notifying housekeeping due to traces).
- Participated in creating weekly schedules for front desk staff according to business needs.
- Resolved customer complaints promptly and efficiently.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
Education
Certificate Degree - Cybersecurity And Information Technology
California State University Long Beach
Long Beach, CA05-2027
Bachelor of Science - Psychology
University of San Francisco
San Francisco, CA05-2020
Skills
- Guest check-in and check-out
- Account changes
- Hospitality services
- Rate changes
- Analytical mastery
- VIP guest relations
- Exceptional communication
- Scheduling and planning
- Operations oversight
- Time management
- Listening skills
- Training and mentoring
Affiliations
Puppy Vintage
(Vintage Graphic Tee Shop)
My sister and I started this small business in 2020 (covid era). With that vintage clothing and fashion is something we have a passion for. At the the shop we assisted customers with finding the right product for their needs. We are able to provided product information and answer customer questions. We perform cashier duties, like ringing up sales, processing payments and issuing receipts. We continuously stocked shelves with merchandise. And lastly, we prioritized organizing displays to attract customers and promote sales.
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Front Desk Agent
The Ranch At Laguna Beach
11.2024 - Current
Registered Behavior Technician
Autism Partnership Foundation
01.2021 - 06.2022
Front Desk Supervisor
Hotel Whitcomb
01.2018 - 03.2020
Bachelor of Science - Psychology
University of San Francisco
Certificate Degree - Cybersecurity And Information Technology
California State University Long Beach
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