Camille Barojas
Summary
Team oriented Fraud Specialist with experience in leadership, staff development, process improvement and performance management. Professional CSR III with proven track record in customer satisfaction and positive feedback.
Overview
6
6
years of professional experience
Work History
CHECK FRAUD CSR III
BANK OF AMERICA
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided floor support as needed in addition to collaborating with colleagues to train and upskill agents.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
PHOTOGRAPHER
4 PEAS IN A POD PHOTOGRAPHY
10.2018 - Current
- Gather incoming leads' contact information, address general questions and book appointments
- Provide exceptional client experiences, maintain all aspects of running a small business including but not limited to; bookkeeping, scheduling, administrative functions, sales, marketing and more
- Maintain a specific timeline for consultations, sessions, editing and timely gallery delivery.
CSR
CERTIFIED LANGUAGES INT'L
05.2020 - 12.2020
- Gather client billing information and assist in securing their specified interpreter in a timely, professional manner
- Occasionally respond to general questions about our services and processes
- Transfer callers as needed for inquiries outside our regular interpreting services
- (i.e
- Sales, Account, ASL or Pre-Schedule related questions).
TECHNICAL SERVICE REPRESENTATIVE
RING
08.2017 - 02.2019
- Analyzed isolated, researched and explained step-by-step complex, technical troubleshooting solutions related to Ring products
- Resolved unique hardwiring inquiries with various products
- Provided general information ranging from product information to billing inquiries.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
High School Diploma -
Primavera
Tempe2007
Skills
- Optimized workflow efficiency and task prioritization without compromising quality
- Committed to open dialogue and promoting understanding through effective communication
- Demonstrated ability to work effectively between different teams, personalities, learning styles and management styles while maintaining positive dynamics
- Exceptional delegation skills to manage workload
- Experienced mentoring and coaching peers
Accomplishments
- Customer Relations - Earned highest marks for Voices and consistent Client Ambassador Award recipient all quarter.
- Process Improvement- Compiled and created Excel report of all floor agents' skills as a resource for the Academy and Managers to determine needs for floor chat support and coach/proctor support.
- Staff Development- Selected for floor chat support, including taking escalated calls on various occasions. Often lead as solo coach for May 2023 ATM Upskill class and currently serving as coach for July 2023 CFC class.
Timeline
CHECK FRAUD CSR III
BANK OF AMERICA
03.2022 - Current
CSR
CERTIFIED LANGUAGES INT'L
05.2020 - 12.2020
PHOTOGRAPHER
4 PEAS IN A POD PHOTOGRAPHY
10.2018 - Current
TECHNICAL SERVICE REPRESENTATIVE
RING
08.2017 - 02.2019
High School Diploma -
Primavera
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