Camille Baylor

The Student Transportation team provides safe, reliable, and efficient transportation services that positively support learning opportunities for eligible students from the District of Columbia. The agency’s work is designed to achieve four main objectives: Safety, Efficiency, Reliability, and Customer Focus. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions, courteously and professionally. Quickly escalated major issues to supervisor.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered constant flow of customer calls with minimal wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Serves as a customer focused communication liaison between bus staff and internal stakeholders to ensure a safe commute for students utilizing student transportation. This was achieved by completing the following tasks daily:
• Facilitate traffic flow of OSSE-Department of Transportation’s more than 800 buses that travel approximately 34,000 miles each day, originating from 4 bus terminals throughout the District.
• Assist with preparing correspondence regarding student transportation issues for the department and other school system officials
• Support and facilitate the fulfillment of the OSSE DOT 94% “On Time Performance” expectation.
• Act as a liaison between school bus staff and upper management to ensure that all information is communicated clearly and effectively.
• Utilize and support the OSSE Transportation Policies and Procedures Manual
• Dispatch appropriate emergency personnel as needed Performed routine data entry or document management.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.

One of the nation’s fastest growing retailers, Family Dollar offers a compelling assortment of merchandise for the whole family ranging from household cleaners to name brand foods, from health and beauty aids to toys, from apparel for every age to home fashions, all for everyday low prices.

• Store Manager Managing the daily operations of stores throughout Prince Georges and Charles County, MD by successfully completing the following activities:
• Conducted daily audits of store net income at the opening and closing of the store
• Planned and coordinated store employees work schedule to ensure proper staffing coverage
• Balanced budget payrolls
• Tracked sales
• Delegated assignments
• Performed merchandise audits
• Recruited and on-boarded new hires
• Kept district manager appraised of resolved escalated concerns
• Educated subordinates on new company policies.