Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camille Beck

South Jordan,UT

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Intermountain Healthcare
10.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Medical Biller and Coder

CE Medical Group
01.2020 - 10.2020
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
  • Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
  • Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
  • Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
  • Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
  • Safeguarded practice revenue by diligently following up on outstanding account balances and initiating collection efforts when necessary.
  • Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
  • Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
  • Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
  • Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.

Customer Care Representative

Stampin' Up!
12.2018 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.

Data Entry Specialist

Asphalt Zipper
12.2016 - 12.2018
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Developed a system for organizing electronic files, improving overall document accessibility and retrieval times.
  • Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
  • Updated and maintained customer information, documents and records.

Education

High School Diploma -

Herriman High School
Herriman, UT
06.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Staff training
  • Prioritization

Timeline

Customer Service Representative

Intermountain Healthcare
10.2020 - Current

Medical Biller and Coder

CE Medical Group
01.2020 - 10.2020

Customer Care Representative

Stampin' Up!
12.2018 - 01.2020

Data Entry Specialist

Asphalt Zipper
12.2016 - 12.2018

High School Diploma -

Herriman High School

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