Highly skilled administrator with extensive expertise in data cleansing and ensuring data accuracy. Demonstrates strong skills in file management, technical support, and office administration, contributing to seamless operations and high customer satisfaction. Known for innovative problem-solving and a commitment to enhancing operational efficiency through meticulous attention to detail.
Manage spare parts documentation, ensuring accuracy and updates for field modifications.
Collaborate with engineers to align BoM changes with publication standards.
Facilitate supplier interactions to secure necessary spare parts data.
Integrate supplier drawings into internal systems for seamless access.
Coordinate with illustrators to update visuals based on technical changes.
Meticulously review supplier drawings and models, ensuring precise documentation sharing.
Streamline ERP system maintenance for spare parts, resolving discrepancies and enhancing data accuracy to support efficient operations.
Address affiliate and customer inquiries regarding spare parts and illustrations, providing prompt solutions and maintaining high satisfaction levels.
Lay out and draws illustrations for reproduction in reference works, brochures and technical manuals dealing with assemblies, installation, operation, maintenance, spare parts and the repair of components, tools and equipment.
Knowledge of drafting tools or Computer-Assisted Design (CAD) or drafting equipment, 3D illustration using Adobe Illustrator, IsoDraw, and Photoshop software.
A customer service role as first point of contact for customers.
Provided technical support for many popular Apple products, including iPhone, iPad, MacBook, iMac, and more, troubleshooting issues, and answering questions about Apple products and services.
Delivered a positive and helpful customer experience through phone, chat, demonstrating a deep understanding of Apple hardware and software.
Scheduled appointments for retail locations.
Facilitated repairs or replacements for damaged products.