Camille Bouchie

• Managed a high-volume front desk team of three plus two alternates, handling 60+ customer check-ins daily while maintaining accurate data entry, improving front-office efficiency by ~20% during peak hours.
• Simultaneously managed a sister clinic's front desk team temporarily (4 months).
• Maintained customer databases and updated information in alignment with confidentiality protocols.
• Compassionately handled sensitive situations when dealing with distressed customers and families during difficult times.
• Provided remote and in-person support with patient scheduling and appointments to optimize clinic workflow, processing 150+ requests from customers and staff daily through inbound/outbound calls alone.
• Coordinated communication between patients and healthcare providers, adhering to strict deadlines for a $2.5M+ revenue organization.

• Managed a two-person front desk team, checking in 25+ clients daily while processing 100+ requests daily through inbound/outbound calls alone.
• Enhanced office efficiency for a young and fast-growing clinic by maintaining organized customer records and collaborating with medical staff to ensure seamless communication and coordination of customer care.
• Numerous Five-Star Reviews by clients, with name attached, for outstanding customer satisfaction with CSAT scores.
• De-escalated situations both in-person and virtually for increased customer satisfaction.
• Noted for excellence by team leaders for quality first-contact resolution.
• Processed 25+ check-ins and 100+ client requests daily through inbound/outbound calls alone.

• Attended an average of 30 rural emergency calls per week while working 24-hour shifts on Truck 68 out of New Roads, Louisiana.
• Provided critical, compassionate support and clear communication to individuals in crisis, effectively de-escalating high-stress situations and ensuring positive outcomes.
• Improved client outcomes by providing timely and accurate investigation and analysis in fast-paced situations.
• Effectively collaborated with paramedics, firefighters, and police officers in high-stress environments, including multiple Mass-Casualty Incidents.
• Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality care possible.

• Conducted security assessments, investigations and interviews to identify vulnerabilities and enhance protection measures.
• Monitored access points and ensured compliance with established safety protocols, communicating effectively with teammates and leadership.
• Collaborated with law enforcement agencies, the military, foreign militaries and agencies during emergency situations to maintain public safety.
• Developed and implemented training programs for new security personnel, improving overall team effectiveness.
• Recognized for expert surveillance, threat prevention, and collaboration throughout the course of duty.

• Guided 125+ Marines through surgical recovery, physical therapy, and assisted in administrative duties related to their cases with the Wounded Warrior Battalion and the Marine Corps School of Infantry - East.
• Managed a fire team of three senior Marines tending to a minimum of 8 junior Marines daily, assisting them to appointments and with medical and administrative paperwork.
• Was responsible for the actions and movements of 80+ Marines at any one time, as part of Lima
  Company, School of Infantry - East.
• Assisted in the development of diet and training programs related to injured Marines' recoveries.
• Coordinated care and casework related to Marines' decision to either medically separate from the military or re-integrate into in Fleet Marine Force.
• Acted as the first point of contact for a diverse clentele, resolving complex case management conflicts and inquiries with empathy and efficiency.

- Maintained accurate inventory records using warehouse management systems.
- Coordinated with team members to ensure timely order fulfillment and shipment preparation.
- Implemented safety protocols, reducing workplace incidents and promoting compliance.
- Trained new employees on operational procedures and equipment handling.

• Assisted client with daily living activities, promoting palliative care and mental well-being.
• Developed customized care plans based on individual needs and preferences.
• Monitored and documented changes in client health and well-being.
• Coordinated with healthcare professionals to ensure comprehensive care delivery.
• Implemented safety protocols to enhance client security and reduce risks.
• Fostered positive relationships with clients, enhancing emotional well-being and trust.

• Maintained accurate inventory records using warehouse management systems.
• Coordinated with team members to ensure timely order fulfillment and shipment preparation.
• Implemented safety protocols, reducing workplace incidents and promoting compliance.
• Trained new employees on operational procedures and equipment handling.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.