Open To Work
Camille Bouchie
Office Administrator
Aurora,CO
Work Preference
Summary
College-educated professional with over 20 years of experience in high-stakes customer service and administration, seeking a Remote Customer Service role. Proven ability to enhance satisfaction and operational efficiency in fast-paced environments, from medical offices to emergency response and the security sector. Expert in empathetic communication, de-escalation, and leveraging customer service tools to resolve inquiries effectively in diverse environments, ensuring a seamless experience for clients and stakeholders.
Overview
21
21
years of professional experience
15
15
years of post-secondary education
Work History
Medical Office Receptionist
Hines Sight
06.2024 - 09.2025
- Managed a high-volume desk, handling 60+ customer check-ins daily while maintaining accurate data entry, improving front-office efficiency by ~20% during peak hours.
- Maintained customer databases and updated information in alignment with confidentiality protocols.
- Compassionately handled sensitive situations when dealing with distressed customers and families during difficult times.
- Provided remote and in-person support with patient scheduling and appointments to optimize clinic workflow, processing 150+ requests from customers and staff daily through inbound/outbound calls alone.
- Coordinated communication between patients and healthcare providers, adhering to strict deadlines for a $2.5M+ revenue organization.
Medical Office Receptionist
Family Care Center
03.2023 - 04.2024
- Enhanced office efficiency for a young and fast-growing clinic by maintaining organized customer records and collaborating with medical staff to ensure seamless communication and coordination of customer care.
- Numerous Five-Star Reviews by clients, with name attached, for outstanding customer satisfaction with CSAT scores.
- De-escalated situations both in-person and virtually for increased customer satisfaction.
- Noted for excellence by team leaders for quality first-contact resolution.
- Processed 25+ check-ins and 100+ client requests daily through inbound/outbound calls alone.
EMT-Basic
Acadian Ambulance Service, Inc
08.2019 - 05.2020
- Provided critical, compassionate support and clear communication to individuals in crisis, effectively de-escalating high-stress situations and ensuring positive outcomes.
- Improved client outcomes by providing timely and accurate investigation and analysis in fast-paced situations.
- Effectively collaborated with paramedics, firefighters, and police officers in high-stress environments, including multiple Mass-Casualty Incidents.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality care possible.
Administrative Coordinator
United States Marine Corps
09.2011 - 02.2013
- Guided 125+ Marines through surgical recovery, physical therapy, and assisted in administrative duties related to their cases with the Wounded Warrior Battalion and the Marine Corps School of Infantry - East.
- Managed a minimum of 8 Marines daily, assisting them to appointments and with medical and
administrative paperwork. - Was responsible for the actions and movements of 80+ Marines at any one time, as part of Lima
Company, School of Infantry - East. - Assisted in the development of diet and training programs related to injured Marines' recoveries.
- Coordinated care and casework related to Marines' decision to either medically separate from the military or re-integrate into in Fleet Marine Force.
- Acted as the first point of contact for a diverse clentele, resolving complex case management conflicts and inquiries with empathy and efficiency.
Warehouse Assistant & Customer Service Rep
Lloyd N. Moreau, LLC.
06.2004 - 12.2009
- Maintained accurate inventory records using warehouse management systems.
- Coordinated with team members to ensure timely order fulfillment and shipment preparation.
- Implemented safety protocols, reducing workplace incidents and promoting compliance.
- Trained new employees on operational procedures and equipment handling.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Education
Certificate of Completion, With Honors - Executive Protection Operative
CRI Counterterrorism Training
Las Vegas 11.2017 - 01.2018
Bachelor of Arts - Political Science, Minor in East Asian Studies
Louisiana State University
Baton Rouge 08.2008 - 12.2015
Bachelor of Arts - International Relations, Minor in Mandarin
Louisiana State University
08.2007 - 05.2015
Skills
- Customer Service (20 years): Crisis Intervention and Conflict Resolution, De-Escalation Techniques, Active Listening, Empathy, Customer Retention, Inbound/Outbound Support
- Technical Skills (20 years): Microsoft Office Suite, Google Workspace, Electronic Health Records Systems (EHR: NexTech, InSync), Virtual Phone Systems and Remote Work Tools such as Live Chat Platforms, Ticketing Platforms, Zoom/Teams, Slack, VPN
- Administrative Skills (15 years): Confidentiality and Data Protection, Data Entry & Analysis, Scheduling, Case Management, Multitasking
- Verbal, Nonverbal and Written Communication (20 years): Report Writing, Code-Switching, Hosting Meetings, Creating / Giving Presentations, Public Speaking
Timeline
Medical Office Receptionist
Hines Sight
06.2024 - 09.2025
Medical Office Receptionist
Family Care Center
03.2023 - 04.2024
EMT-Basic
Acadian Ambulance Service, Inc
08.2019 - 05.2020
Certificate of Completion, With Honors - Executive Protection Operative
CRI Counterterrorism Training
11.2017 - 01.2018
Administrative Coordinator
United States Marine Corps
09.2011 - 02.2013
Bachelor of Arts - Political Science, Minor in East Asian Studies
Louisiana State University
08.2008 - 12.2015
Bachelor of Arts - International Relations, Minor in Mandarin
Louisiana State University
08.2007 - 05.2015
Warehouse Assistant & Customer Service Rep
Lloyd N. Moreau, LLC.
06.2004 - 12.2009
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