Camille Brady
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Retail Market Captain
Oakley
07.2020 - Current
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Liaise between senior management and front-line team members to implement effective changes and revitalize market growth.
- Network in market to build partnerships and connections with prospects.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Recruit, Hire, and Train store team members including but not limited to: Store Manager, Sales Supervisor, Specialized Consultant, etc.
- Direct work of store teams at multiple store locations across Utah, Idaho, and Nevada overseeing a total annual revenue of $7 Million in sales.
- Occasional travel as needed to support both in and out of Market
Retail Store Manager
Oakley
02.2018 - 07.2020
- Deliver excellent customer service and demonstrates a high degree of professionalism.
- Recruit and hire top talent to meet store and company needs
- Provides feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance.
- Manages all employees in execution of daily tasks to maximize sales.
- Manages all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance.
- Reviews operational reports and records to ensure adherence to company policies and procedures, monitors store profitability and manages payroll matrix.
- Monitors and reviews inventory levels and paperwork in order to ensure accuracy of store inventory.
- Oversees compliance of Sales Consultants, Specialized Consultants, and Sales Supervisors with established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store.
- Helps solve problems that affect the store's service, efficiency and productivity.
- Total Annual Revenue of $1.7 Million
Retail Sales Supervisor
Oakley
07.2017 - 02.2018
- Achieve high levels of sales performance and results
- Assist the Store Manager with training and managing all employees in execution of daily tasks and to maximize sales.
- Assign employees to specific duties and assist with work schedule assignments by following the payroll matrix.
- Maintain compliance with corporate communications by overseeing preparation of merchandise, displays and presentations.
- Coordinate merchandise replenishment and the flow of merchandise from the stock room to the sales floor.
- Assist the store team in maintaining the store's visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes.
- Exercise judgement and discretion alone, and in conjunction with the Store Manager in the day-to-day operations of the store.
- Oversee compliance of all staff with established company policies, procedures and standards.
- Any other tasks as assigned from time to time by Store Manager.
Assistant Store Manager
Pacific Sunwear
03.2017 - 07.2017
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotate merchandise and displays to feature new products and promotions.
- Maintain positive customer relationships by responding quickly to customer service inquiries.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Train new employees on proper protocols and customer service standards.
Customer Service Representative
NetflixCS
11.2016 - 03.2017
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handle concerns quickly and escalate major issues to level 2 technical team.
- Answer constant flow of customer calls with minimal wait times.
- Update account information to maintain customer records.
- Clarify customer issues and determined root cause of problems to resolve product or service complaints.
- Process customer service orders promptly to increase customer satisfaction.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Utilize customer service software to manage interactions and track customer satisfaction.
Customer Solutions Appeal Agent
EBay
06.2016 - 11.2016
- Respond to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Keep accurate records of customer interactions to be used for training, quality assurance and future reference.
- Offer suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Investigate and resolve customer inquiries and complaints quickly.
- Meet customer call guidelines for service levels, handle time and productivity.
Retail Co-Manager
Express Clothing
07.2014 - 06.2016
- Assist in overseeing all aspects of daily store operations.
- Execute action plans to optimize results.
- Oversee merchandise flow, such as shipment, replenishment and omnichannel operations, throughout the store.
- Maintain adherence to company policies and ensures the safety of associates and customers.
- Manage the execution of the store strategy to achieve performance goals.
- Optimize sales/operations opportunity by leading the associates consistently
- Executes merchandising strategies, operations, loyalty programs and other company initiatives.
- Lead by example in creating a culture of proactive customer engagement
- Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
- Assists in developing, inspiring and retaining top talent.
Customer Sales Lead
Express Clothing
03.2012 - 07.2014
- Promote and support an environment focused on delivering great in-store customer experiences.
- Effectively resolves customer service issues to a positive outcome.
- Display expert knowledge of product, company policies, promotions and loyalty programs
- Execute all aspects of daily store operations.
- Oversee and authorize the checkout experience
- Assist with merchandise flow
- Monitor and analyzes the customer service provided by team members.
- Provide in the moment coaching and/or training to store associates
- Partner with store management to provide feedback on associate performance.
Education
Associate of Science - Business Administration And Management
Salt Lake Community College
Salt Lake City, UT12.2024
High School Diploma -
Bingham High School
South Jordan, UT06.2010
Skills
- Team Building
- Decision-Making
- Dependable and Responsible
- Troubleshooting
- Friendly, Positive Attitude
- Interpersonal Communication
- Organization
- Conflict Resolution
- Microsoft Office
Accomplishments
- New Store Opening with Express (March 2012) and Oakley (August 2017)
- Express - Top CoManager Award (June 2015)
- Stock Expert Program - corporate team dedicated to revising and relaunching the training manual for the Stock Expert position at Express (April 2016)
- Oakley - NorthWest Region Outlet Manager of the Year (January 2021)
- Oakley - Top Outlet Sales to Comp (February 2021)
- Oakley - 2023 Spirit Award (May 2023)
- Oakley - Visual Merchandising Ambassador - Region support for all Visual Merchandising (May 2022 - Present)
Timeline
Retail Market Captain
Oakley
07.2020 - Current
Retail Store Manager
Oakley
02.2018 - 07.2020
Retail Sales Supervisor
Oakley
07.2017 - 02.2018
Assistant Store Manager
Pacific Sunwear
03.2017 - 07.2017
Customer Service Representative
NetflixCS
11.2016 - 03.2017
Customer Solutions Appeal Agent
EBay
06.2016 - 11.2016
Retail Co-Manager
Express Clothing
07.2014 - 06.2016
Customer Sales Lead
Express Clothing
03.2012 - 07.2014
Associate of Science - Business Administration And Management
Salt Lake Community College
High School Diploma -
Bingham High School
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