Camille Brown
Anderson,SC
Summary
Driven professional with extensive experience in customer service, notably with Starr-Iva Water & Sewer District. Excelled in administrative duties and customer engagement, showcasing leadership, and detail-oriented skills. Proven track record of enhancing customer satisfaction and streamlining processes, achieving significant improvements in efficiency and client relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Starr-Iva Water & Sewer District
05.2023 - Current
- Responds to customer requests for products, services, and company information.
- Processes any new taps/services, cancel/start services, reinstatements, read outs, pulled meters, and any work orders.
- Educates customers about billing, payment processing, support policies, and procedures.
- Follows up with customers (via email, face-to-face, and telephone) about resolved issues to maintain high standards of customer service.
- Investigates and resolved customer inquiries and complaints quickly.
- Exhibits high energy and professionalism when dealing with all clients and staff.
- Monitors cash drawer, deposits, and maintained adequate cash supply.
- Enters payments, charge backs/returned checks, and any other customer data into Utility Billing Software.
- Operates cashier station, copier, check scanner, and any other machines in office.
- Maintain great relationships with contractors, developers, and public.
- Experience in 2 different Billing Softwares
- Responded to customer requests for products, services, and company information
Receptionist/Scheduling Coordinator
Belle Beauty
12.2022 - 04.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Applied payments to accounts, operated register, sent out invoices, and filled online orders
- Answered telephone calls and voicemails, communicated with clients, sent out frequent telephone/email reminders of scheduled meetings, and performed all clerical work
- Uploaded information about clients to be sent to supervisor for approval on services and entered information into system to update profiles
Club House Assistant/Event Management Coordinator
Cobbs Glen Country Club
02.2022 - 12.2022
- Flexible in all departments and managed/assisted with front desk
- Planned/scheduled HOA meetings at clubhouse
- Assisted with receiving club deliveries of food, beverages, and supplies
- Communicated with food suppliers/distributors and ordered food/supplies
- Organized/coordinated parties and events that took place at clubhouse
Education
Associate of Arts - Business Administration And Management
Tri-County Technical College
Pendleton, SC05.2023
High School Diploma -
Westside High School
Anderson, SC06.2021
Skills
- Customer engagement and support
- Administrative duties
- Clerical Support
- Verbal and written communication
- Phone inquiries
- Data Entry
- Paperwork Processing
- Time management
- Leadership
- Organized
- Detail-oriented
Certification
Notary Public - In Process
Timeline
Customer Service Representative
Starr-Iva Water & Sewer District
05.2023 - Current
Receptionist/Scheduling Coordinator
Belle Beauty
12.2022 - 04.2023
Club House Assistant/Event Management Coordinator
Cobbs Glen Country Club
02.2022 - 12.2022
Associate of Arts - Business Administration And Management
Tri-County Technical College
High School Diploma -
Westside High School
Notary Public - In Process
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