Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Camille Bruce- Hesseman

Evans

Summary

Dynamic healthcare administrator with a proven track record at University Extended Care, excelling in quality assurance and performance improvement. Achieved 95% occupancy and enhanced staff training programs, fostering a culture of excellence. Skilled in regulatory compliance and team motivation, driving operational success and community engagement.

Overview

2024
2024
years of professional experience

Work History

Administrator

University Hospital Extended Care/Kentwood
Augusta
11.2021 - 10.2023
  • Lead the transition with the closure of the Amara Health Care Facility. We moved residents to combine facilities due to staffing issues related to COVID.
  • Oversaw staff scheduling and maintained appropriate staffing levels for resident care.
  • Implemented training programs to enhance staff skills and improve service delivery.
  • Coordinated resident admissions, discharges, and transitions to ensure smooth processes.
  • Conducted regular inspections of facility to ensure safety and hygiene standards were met.
  • Oversight of PDPM, MDS, with a focus on Quality Measures.
  • Excellent QAPI, PIP, and AD Hoc implementation with successful outcomes.

Administrator

University Extended Care Amara Health Care Facility
Augusta
10.2016 - 11.2021
  • Achieved 95% occupancy through streamlined operations, up from 70%.
  • This facility was owned, then closed due to staffing issues during COVID. We did have successful infection control inspections. Lead the transition for 120 residents and staff to relocate to the Kentwood facility, owned by University Extended Care.
  • Successful implementation of PDPM. 4 star QM's
  • Reinstated Business Office Policies, resulting in a 30% increase in private pay collections and a 25% reduction in bad debt.
  • This facility admitted indigent patients from University Hospital. We were able to successfully obtain Medicaid coverage for the facility stay, as well as the hospital stay.
  • Ensured regulatory compliance through successful completion of survey outcomes.
  • Cultivated strong relationships with community physicians, hospital case management, assisted living centers, and senior organizations.

Executive Director

Golden Living Centers
Augusta
01.2007 - 12.2015
  • CMS 5 Star Rating
  • 3 Years Deficiency Free Surveys.
  • 24 Karat Award for Best Facility in all areas by Golden Living Centers.
  • Named top 100 Nursing Homes in the United States by US News and World Report for 3 years.
  • Developed and Implemented Resident at Risk Program with Pharmacy Director to reduce psychotropic medications. Award given and presentation made to AMDA Convention.
  • Streamlined operations with year over year total census improvement to 95% occupancy from 80%.
  • Reduction in expenses as well as exceeding financial goals. 30% Margin with NOI 1.25 million.
  • Excellent RUGS Utilization with reduction in return to hospital.
  • Georgia Health Care Association Quality Award 3 years.

Executive Director

Tucker Nursing and Rehabilitation Center, Kindred Healthcare
Atlanta
01.2005 - 12.2007
  • Re-implemented Business Office Policies, achieving 25% increase in private pay collections and 18% reduction in bad debt.
  • Achieved 95% customer service rating, recognized for outstanding performance.
  • Maintained below-average deficiencies in annual survey outcomes.
  • Received Georgia Health Care Association Quality Award for excellence in care.
  • Strategized facility growth, increasing census from 89% to 99% occupancy.
  • Developed Grand Rounds program to enhance quality of care and services.
  • Orchestrated positive company culture while managing over 100 FTE, promoting internal talent development and improving employee retention.

Administrator

Island Health and Rehabilitation Center, Washington, Extendicare
01.2002 - 12.2005
  • Increased census from 75% to 95% occupancy.
  • Ensured Regulatory Compliance with two successful surveys with one being deficiency free.
  • Build strong relationships with community physicians, hospital case management, assisted living centers, personal care homes, home health care, and senior organizations.
  • Number one facility for Best Customer Satisfaction and Most Improved Financials in Western Division.
  • Implemented re-design of facility by changing 4 bed ward rooms to suites.
  • Increase in private pay cost of suites with consistent 100% occupancy.
  • Worked closely with Indian Health Services for Snoquamish Indian Reservation.

Administrator

Paloma Blanca Health and Rehabilitation Center, New Mexico, Centennial Health Care
01.1999 - 12.2002
  • Developed very successful resident advocate and weekend manager program.
  • 24/7 Admission Program with increase in census year over year.
  • Close relationship with seniors in the community which included Navajo and Hopi Indian Reservation and Indian Health Organization.

Administrator in Training

Cornelia Nixon Davis Health Care Center Life Care Services

Regional Long Term Care Ombudsman

North Carolina, Cape Fear Council of Governments
Cape Fear
  • Oversight of 60 facilities in the largest counties of North Carolina.

Education

Masters of Management and Business - MBA

University of Phoenix
Albuquerque, NM
01-2000

Bachelor of Medical Sociology and Social Work - Social Work

Valdosta State University
Valdosta, GA
12-1987

Governor of Georgia Internship Award -

Valdosta State University

Skills

  • Customer excellence and quality care
  • Budgeting and cost control
  • Strategic alliances
  • Community mission alignment
  • Policy implementation
  • Market identification
  • Quality assurance and performance improvement (QAPI)
  • Regulatory compliance
  • Recruitment and retention
  • Team motivation
  • Leadership development

Affiliations

  • Board of Directors, Philanthropy Chair Downtown YMCA
  • Board of Directors, President, Augusta Market and Broad Street Development
  • Georgia Health Care Association
  • Safety Coordinator for Georgia Health Care Association
  • Health Care Executive Network
  • American College of Health Care Administrators, past Governor for New Mexico Chapter
  • National Association of Social Workers
  • North Carolina Health Care Association
  • Washington Health Care Association
  • New Mexico Health Care Association
  • Care Net of Washington

Timeline

Administrator

University Hospital Extended Care/Kentwood
11.2021 - 10.2023

Administrator

University Extended Care Amara Health Care Facility
10.2016 - 11.2021

Executive Director

Golden Living Centers
01.2007 - 12.2015

Executive Director

Tucker Nursing and Rehabilitation Center, Kindred Healthcare
01.2005 - 12.2007

Administrator

Island Health and Rehabilitation Center, Washington, Extendicare
01.2002 - 12.2005

Administrator

Paloma Blanca Health and Rehabilitation Center, New Mexico, Centennial Health Care
01.1999 - 12.2002

Administrator in Training

Cornelia Nixon Davis Health Care Center Life Care Services

Regional Long Term Care Ombudsman

North Carolina, Cape Fear Council of Governments

Masters of Management and Business - MBA

University of Phoenix

Bachelor of Medical Sociology and Social Work - Social Work

Valdosta State University

Governor of Georgia Internship Award -

Valdosta State University