Camille Campbell
Littleton,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager in Lingerie
Nordstrom
01.2017 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations. Managed 10-15 employees on sales floor at all times.
- Developed strategy to increase sales and drive profits for the department and team members. This included merchandising, creating promotions through out store and team contests.
- Offered hands-on assistance to customers, assessing needs and offering exceptional customer service to generate repeat business.
- Set aggressive targets for employees to drive company success and strengthen motivation. Mentored employees to help enhance their personal business and professional development.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Constantly practicing, learning and exploring product knowledge.
Assistant Manager in Accessories
Nordstrom Rack
09.2015 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
Sales Representative in POV Department
Nordstrom
10.2014 - 09.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Representative in Home Department
Nordstrom
08.2014 - 10.2014
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Office Manager
Antoine Du Chez
08.2009 - 03.2014
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Handled all customer services needs and issues.
Education
High School Diploma -
Chatfield Senior High School
LittletonMetro State University
Denver, COSkills
- Customer Relations
- Staff Development
- Marketing Tactics
- Sales Reporting
- Orientating and Training
- Merchandising
- Employee Performance Evaluations
- Hiring and Training
- Reviewing Performance
Timeline
Assistant Manager in Lingerie
Nordstrom
01.2017 - 10.2017
Assistant Manager in Accessories
Nordstrom Rack
09.2015 - 01.2017
Sales Representative in POV Department
Nordstrom
10.2014 - 09.2015
Sales Representative in Home Department
Nordstrom
08.2014 - 10.2014
Office Manager
Antoine Du Chez
08.2009 - 03.2014
High School Diploma -
Chatfield Senior High School
Metro State University
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