Camille Carpenter

Helped teams embrace SAFe core values, adopt and apply SAFe principles, and implement SAFe practices.
• Led lean-agile transformation practices and coached the importance of the lean agile mindset.
• Improved team efficiencies by 50% within daily team syncs/standups, sprint planning, backlog refinement, sprint reviews, and sprint retrospectives by implementing agendas and timeboxes.
• Coached Scrum, Built-In Quality practices from Extreme Programming (XP), instituted Work in Process (WIP) limits from Kanban and encouraged team contributor safety by establishing team trust and transparency.
• Reduced escaped bugs/defect by 90% in Program Increment (90 days) by implementing peer-to-peer code review processes.
• Built a network of knowledge bases that supported team confidence when designing, creating and testing a new product data housing platform resulting in consistent end user data reporting outputs.
• Challenged the norms of digital delivery, improving quality, predictability, flow, and velocity, which supported team innovation and delivery of approximately 25 Kaizen goals.
• Strengthened delivery of team Sprint goals by 50% through coaching and defining workflow practices including Definition of Done which supports Built-In-Quality.
• Routinely reviewed dashboards of corporate KPIs, and informed stakeholders of potential blockers and/or development and operational risks.
• Iteratively assess the Scrum maturity of the team to progress towards higher levels of maturity at a pace that is sustainable and comfortable for the team.

Participated in all stages of the SDLC identifying and refining business objectives, rules, and requirements. Facilitated construction, verification, and implementation of solutions. Collaborated with management, business partners, and project team members to research, analyze, evaluate, and document proposed solutions to support business initiatives.

• Organized, led, and facilitated over 50 project team meetings to discuss project activities, develop consensus, and resolve issues using positive conflict resolution techniques.
• Implemented corporate client check routing processes from mailroom receipt to bank deposit, resulting in 100% of check traceability.
• Analyzed, tracked, troubleshot, and resolved over approximately 60% project issues encountered during testing and implementation, serving as SME during construction and implementation stages.
• Supported 5 Project Managers and facilitated on their behalf as needed.
• Structured team knowledge sharing, addressed challenges, and collaborated potential solutions.
• Increased high-quality platform functional documentation by over 70%, providing clear concise new system procedures to support training efforts.

Provided administration and second-level support for third-party applications, software packages, and legacy applications.

• Served as liaison between third party vendors and FC business users to analyze 5 legacy software/platform Production bugs and functionality enhancements.
• Corresponded via email and telephone with field Advisors and their associated office staff to resolve over 350 technical issues logged into the Remedy ticketing platform.
• Provided clear communication of complex findings through visualizations and reports, enhancing team collaboration.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Documented over approximately 80 journey maps via Viso that supported implementation of procedural processes, which supported the Application Services support teams.

• Answer approximately 80-150 inbound calls from the field force regarding Commission Credit, Revenue Credit, Chargeback liability and qualification requirements for Recognition.
• Reconcile and prepare 4 monthly reports of cash receipts from assigned company for distribution into the correct general ledger accounts.
• Research and respond to over 40 monthly e-mail inquiries from Financial Advisors, District Advisor and Regional Advisors.
• Complete multiple daily third-party vendor Insurance adjustment reports to ensure accuracy of commission revenue was calculated.
• Manually processed 10-35 data entry information of new and existing Advisor information such as addresses, office and district assignments, division Advisor hierarchies with the existing AS400 database.

• Researched 50-140 customer extended warranty sales via navigation through several computer applications while simultaneously speaking on the telephone.
• Analyzed 60+ defective merchandise and the repair history to determined comparable replacement.
• Corresponded with third party affiliates to negotiate resolutions for irate customers.
• Handled confidential customer information in accordance with company policies and procedures.
• Communicated complex instructions in an easy-to-understand manner via e-mail and telephone to Radioshack store Managers and their customers.

• Served aboard USS Monongahela (AO-178) and USS Enterprise (CVN-65), completing two, 6-month Mediterranean deployments.
• Daily responsibilities included standing watch while performing 15-minute fixes utilizing charts, parallel motion protractors (PmP) and a compass.
• Utilized celestial and digital navigational tools that aided me to ensure the ship remained on its planned navigational course and speed
• Determined ship course and speed by calculating latitude and longitude.
• Procured, corrected and organized over 100+ navigational deployment meetings and procured materials including, latest oceanographic publications.
• Reported ship daily status to the Officer of the Deck and guided 75+ authorized spectators during docking.
• Operated helmsman duties, plotted navigational tracks, rendered 'Honors and Ceremonies' in accordance with national observance and maintained navigational instruments.