Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Camille Carson

View Park,CA

Summary

Dedicated Customer Service Professional with a proven track record in delivering exceptional support through various channels, including email, chat, and in-person interactions. Skilled in resolving customer inquiries with efficiency, empathy, and professionalism. Experienced in remote operations, scheduling tools, and conflict resolution. Seeking a remote customer service role that leverages my communication skills and ability to create positive customer experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Freelance Esthetician

Pro Lux Beauty
11.2018 - Current
  • Provided personalized customer support through email and scheduling tools to manage client appointments and inquiries
  • Delivered exceptional customer experiences in a home-based setting, ensuring client satisfaction through prompt communication and tailored skincare treatments
  • Managed business operations remotely, including appointment tracking and follow-ups using home-based salon software

TSA Agent

Department of Homeland Security
07.2014 - 04.2020
  • Supported passengers by providing clear guidance on security procedures through verbal and written communication
  • Resolved conflicts with passengers while maintaining compliance with TSA guidelines
  • Participated in continuous training on customer service and security measures
  • Enhanced traveler experience by providing courteous assistance and guidance during screening processes.

Lead TSA Agent

Department of Homeland Security
04.2016 - 01.2020
  • Conducted training sessions to enhance TSA officers' customer service and conflict resolution skills
  • Addressed passenger inquiries and complaints efficiently through direct communication and email follow-ups
  • Collaborated with stakeholders to streamline customer experiences, often utilizing digital tools for coordination and documentation

Education

Associate in Arts (A.A.) - Paralegal Studies & Liberal Arts

West Los Angeles College
06.2014

Skills

  • Conflict Resolution
  • De-escalation
  • Time Management
  • Self-Motivation
  • Proficiency with Remote Tools
  • Engaging Customers With Diverse Backgrounds
  • Maintaining a Positive Customer Experience
  • Multitasking and organization

Accomplishments

  • Serviced over 1k clients.
  • 40+ 5 star reviews.

Certification

Licensed Esthetician With the Department of Consumer Affairs.

Languages

English
Native or Bilingual

Timeline

Freelance Esthetician

Pro Lux Beauty
11.2018 - Current

Lead TSA Agent

Department of Homeland Security
04.2016 - 01.2020

TSA Agent

Department of Homeland Security
07.2014 - 04.2020

Associate in Arts (A.A.) - Paralegal Studies & Liberal Arts

West Los Angeles College

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Camille Carson