Camille Carter
Orlando,Fl
Summary
Effective verbal and written communication Efficiency in computer skills with Microsoft Word, PowerPoint, and Excel. Experience in interior/exterior patrolling, customer service, report writing, and operating CCTV and Radio Equipment. CPR, First Aid Certified Proficient in scheduling and payroll Providing Excellent Customer Service Active Shooter Trained P&C License for all 50 states
Overview
10
10
years of professional experience
Work History
License P&C Insurance Agent (Retention)
Liberty Mutual Insurance
01.2021 - Current
- Take inbound calls assisting customers with policy coverage
- Rate review and retain customer's
- Assist agents with policy question's
- Resolution specialist for escalation assistance
- Providing customer service value and support
- Write new business policies and rewrite active/cancelled policies
- Offer other lines of coverage/policies
- Review billing concerns and payment's
Luxury Brand Liaison Supervisor
AlliedBarton/Allied Universal Security Services
Orlando, USA
01.2016 - 01.2021
- Company Overview: New England Region, Copley Place Mall, Orlando Vineland Premium Outlets
- Maintained client relations with luxury tenant management and loss prevention
- Conduct daily tenant visits to discuss security concerns and address any other issues
- Assist with incident investigations by acting as a liaison with local law enforcement
- Ensure that each luxury Tour, Contact Information and Store inspection is up to date
- Assist Assistant Director and Director with Weekly Scheduling and Payroll
- Weekly Luxury Report for Simon Cooperate
- Coordinate monthly training for Officers
- Train New Officers and Supervisors
- Conduct Quarterly Retail Awareness Meetings
- Assist the Assistant Director and Director in conducting interviews and evaluating employees
- Oversee all reports and logs
- Assures all Officers receive appropriate training, developing them in professional, technical and performance management
- Helps Assistant Director and Director identify, meet and exceed the customer and client's needs
- New England Region, Copley Place Mall, Orlando Vineland Premium Outlets
Shift Supervisor
AlliedBarton Security
Orlando, USA
10.2015 - 01.2021
- Company Overview: New England Region, Copley Place Mall
- Supervised a shift of 7 security Officers
- Secured and Unsecured the mall
- Conducted Daily Escorts for Guest Services Money Deposit
- Entered and monitored tour activity using the CYCOP System
- Conducted Inspections of security officers at beginning of shift
- Provided Exceptional Customer Service
- Responded and Write reports for all emergency calls, alarms and Shoplifting's
- New England Region, Copley Place Mall
Security Officer
AlliedBarton Security
Orlando, USA
08.2015 - 10.2015
- Company Overview: New England Region, Copley Place Mall
- Conduct interior and exterior patrols
- Complete tours using CYCOP program
- Monitor CCTV of interior and exterior
- Respond to emergency situations
- Conduct walkthrough of tenant sites when requested
- Maintain a daily log
- Provided customer assistance
- New England Region, Copley Place Mall
Education
High School -
Excel High School
01.2009
Hair School -
Blaine Hair School
11.2008
Skills
- Effective verbal and written communication
- Efficiency in computer skills with Microsoft Word
- Efficiency in computer skills with PowerPoint
- Efficiency in computer skills with Excel
- Experience in interior/exterior patrolling
- Customer service
- Report writing
- Operating CCTV and Radio Equipment
- CPR
- First Aid Certified
- Proficient in scheduling
- Proficient in payroll
- Providing Excellent Customer Service
- Active Shooter Trained
- P&C License for all 50 states
- Auto insurance
- Property insurance
- Licensed insurance agent
Accomplishments
- Saved 3 lives by providing CPR
- Assisted Boston Police in Identifying individuals in an Organized Shoplifting ring
- Attended National Security Summit in Boston 2016
- Nominated for Simon Cernock award 3 times for saving lives
- Received Simon Cernock award on 10/01/19
- Started Liberty Mutual in 2021 unlicensed and was promoted 3 times first year to retention
Timeline
License P&C Insurance Agent (Retention)
Liberty Mutual Insurance
01.2021 - Current
Luxury Brand Liaison Supervisor
AlliedBarton/Allied Universal Security Services
01.2016 - 01.2021
Shift Supervisor
AlliedBarton Security
10.2015 - 01.2021
Security Officer
AlliedBarton Security
08.2015 - 10.2015
High School -
Excel High School
Hair School -
Blaine Hair School
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