Camille Clarke
Baltimore,MD
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Office Manager
Lighthouse Senior Living
10.2020 - 12.2023
- Maintains and updates resident billing records, including level of care change notifications, rent deposits, late fees and Accounts Receivables
- Coordinates and logs all Accounts Payable invoices, obtaining approvals and submission to corporate office for payments
- Communicates occupancy and census numbers on a regular basis
- Provides professional recruiting services to sources, screen, interview and present applicants to hiring managers that meet company values and specified competencies
- Uses applicant tracking system to develop and manage candidate pipelines
- Making recommendations for program improvement that will improve organization overhead cost
- Imitates and reviews results of background investigations and medical screenings and conducts reference checks
- Participates in interviewing candidates and selecting new care givers who will model the Community's service standards
- Plan, coordinate and implement projects and programs that involves deciding how best to departmentalize, or cluster, jobs into departments to coordinate effort effectively
- Analyzes, prepares, and inputs payroll data into payroll/Human Resource Information system (HRIS)
- In partnership with Corporate HR, administer onboarding, FMLA, Worker's Comp, Unemployment, and Open Enrollment
- Knowledge of local, state, and federal payroll laws
- Creates, maintains, and updates resident employee files according to state, federal and corporate guidelines, including licenses and trainings
- Managing policies and operations related to complicated issues by using data collection tool
- Engaging with internal and external stakeholders, to meet state regulations, advocates, and other parts of government
- General office administrative duties such as maintaining office equipment, ordering supplies, maintaining petty cash, and ensuring adequate coverage at the front desk
- Process payroll using Ulti-Pro.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager, Staffing/Payroll Resources
Levindale Hebrew Geriatric Center
03.2019 - 10.2020
- Manage the overall day-to-day operations of the Staffing and Payroll Department
- Ensures appropriate coordination of staffing resources to the nursing Management team
- Facilitates the department of nursing staffing of the hospital and long-term care departments by utilizing and identifying available nursing resources, under the direction of nursing management, based upon unit needs and staff/census fluctuations to maintain cost-effective staffing patterns
- Updates Job classification, personal information, and terminations into the computerized scheduling system as directed by the clinical leader or designee
- Utilizes time effectively to facilitate completion of all daily work activities and oversees delegated support tasks
- Review, updates, and files all agency documentation; meeting all regulatory requirements
- Evaluating the effectiveness of existing program operations and making recommendations for improving those programs
- Assists with orientation and development of all the newly hired employees as directed by nursing management
- Responsible for payroll; provides oversight to the nursing administration coordinators for accurate time records and payroll submission
- (Kronos/ADP system) Supervise and train payroll staff
- Manages team of transporters/ sitters responsible for providing patient/resident out of facility escorts for various medical appointments.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Staffing/Payroll Manager
Genesis Healthcare
06.2016 - 03.2019
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Reviews and tracks requests for time off
- Negotiates schedules balancing center's staffing needs, employee schedule preferences, and financial performance
- Supervise, advise, and evaluate assigned staff by providing employees with the tools they need to do their job
- Provide employees with the training they need to do their job
- Help employees set goals to improve their performance
- Maintains records of nursing certifications/licensure to meet scheduling requirements
- Reconciles Nursing timecards by 10am daily
- Reviews and timecards daily to ensure proper authorization of time adjustments and overtime
- Orients new employees to Labor Management Policy, Procedure and supporting technology
- Update vacancy report week to recruit new hires
- Responsible for payroll -Kronos system.
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
- Implemented cost-saving measures within the department while maintaining high levels of service quality and accuracy in payroll processing.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Developed comprehensive reports for management detailing payroll expenses, trends, and projections.
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
Practice Manager
Northwest Hospital
02.2007 - 06.2016
- Brainstorms with physicians and upper management on making improvements, implementing change, and promoting the sleep lab
- Apply qualitative and quantitative methods to assess program outcomes
- Cross train staff to address the needs of the practice
- Developed close working relationships with front office and back-office staff
- Developed and maintained electronic record management systems to analyze and process data
- Oversee fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting
- Developing and providing influential policy and operations guidance to officials and stakeholders
- Prepare and transmit biweekly payroll using Kronos
- Ensured compliance with OSHA and HIPAA regulations
- Communicated closely with patients, ensuring their medical information was kept private
- Created and implemented policies and procedures for effective practice management
- Motivated staff by offering direction and providing constructive feedback
- Communicated with patients with compassion while keeping medical information private
- Mentored and coached interns and newly hired team members on office procedures and computer systems
- Complied with OSHA and HIPAA regulations.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Education
Bachelor of Science - Health Administration/Health Management
University of Phoenix
01.2014
Skills
- Recruitment/staffing
- Practice Development
- Innovative Problem Solver
- Critical Thinking
- Practice Management
- Evaluating Job Performance
- Training/Developing
- Attention to detail
- Department Liaison
- Proficient in coding
- Payroll administrator
- Team leadership
- Interviewing/Hiring
- Scheduling
- Organized
- Accounting, Office equipment
- Accounts Payable, Payroll/UltiPro/Kronos/ADP
- Accounts Receivables, Problem Solver
- Consistently meeting goals
- Deadline-oriented
- Creative
- Administrative, Coding
- Agency, Recruiting
- Billing, Recruitment
- Budgeting, Scheduling
- Data entry, Staffing
- Directing
- Documentation
- Financial
- Financial reporting
Accomplishments
- Staffing/Human Resources Interviewed, hired, and trained team of four direct reports, increasing department productivity and client acquisition rates.
- Records Management Certificate of Achievement.
- HIPPA Certificate.
Certification
- 80 Hour Assisted Living Manager Training Certificate
- CPR & First Aid Certificate
- CMT Certificate
Timeline
Business Office Manager
Lighthouse Senior Living
10.2020 - 12.2023
Manager, Staffing/Payroll Resources
Levindale Hebrew Geriatric Center
03.2019 - 10.2020
Staffing/Payroll Manager
Genesis Healthcare
06.2016 - 03.2019
Practice Manager
Northwest Hospital
02.2007 - 06.2016
Bachelor of Science - Health Administration/Health Management
University of Phoenix
- 80 Hour Assisted Living Manager Training Certificate
- CPR & First Aid Certificate
- CMT Certificate
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