Camille Collins
Twin Falls,ID
Summary
Dynamic customer service professional with proven expertise at Homestyle Direct in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in data entry and Microsoft Excel, adept at thriving in high-pressure environments while delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Homestyle Direct
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Buckle
12.2021 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Abracadabra
10.2021 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Business Associates -
Columbia Basin College
Pasco, WA06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
Timeline
Customer Service Representative
Homestyle Direct
01.2025 - Current
Sales Associate
Buckle
12.2021 - 07.2024
Waitress
Abracadabra
10.2021 - 12.2022
Business Associates -
Columbia Basin College
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