Summary
Overview
Work History
Education
Skills
Communication
Work Availability
Timeline
Generic

Camille Crite

Upper Marlboro,Md

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

6
6
years of professional experience

Work History

Operations Manager/ Banker

M&T Bank
Washington, DC
11.2021 - Current
  • Specializes in branch customer experience through sales, service and digital engagement of our person and business banking customers.
  • Responsible for business banking, loan applications, estate account Checking/Savings/Time/BEN/UTMA/Foreign account openings.
  • Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
  • Interpreted accounting policies and procedures to ensure regulatory compliance.
  • Evaluated financial records for accuracy and conformance to regulations.
  • Summarized financial information to clearly relay concepts and drive understanding of non-financial leaders.
  • Developed financial analysis reports and presentations by applying acquired financial principles.
  • Identified discrepancies in financial data and recommended corrective actions to resolve them.
  • Supports daily operations of the branch by providing exceptional customer service as well as sales needs as required
  • Conducts customer appointments, branch team meetings as well as walk-in appointments.
  • Built and strengthened client relationships to form long-lasting, profitable bonds.
  • Analyzed budgets and implemented action plans to rectify issues.
  • Conducted audits and reported findings to facilitate research and resolution.
  • Schedules client meetings for bank manager throughout the country.
  • Evaluated financial and operational performance of companies facing financial difficulties to determine possible remedies.
  • Updates client account records, including person deposits, loans, overdrafts, disputes, and retirement accounts
  • Maintains confidential documents and reconciles monthly.
  • Monitored accounts for fraudulent activity.
  • Provides weekly, monthly, quarterly, and annual reports for the bank manager
  • Manages cash deposits from Brinks into the bank vault
  • Tracks wire transfers.
  • Analyzed financial data to identify trends, patterns and strategies.
  • Verified documented and requested disbursements to facilitate payments.
  • Worked cross-functionally with internal departments to align and validate data inputs.
  • Prioritized and expedited assigned work to meet changing business circumstances.
  • Prepared monthly balance sheets, income statements, cash flows statements, budgets.

CAM DOCUMENTATION SPECIALIST

M&T Bank
Buffalo (REMOTE), WY
09.2020 - 11.2021
  • As a remote employee I assisted colleagues and managers with processing multiple loan types (FHA, VA, Conventional, FNMA, SONYMA etc.) by identifying which documents were needed for retention or liquidation.
  • Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Ordered forms and credit reports, to go along with completed documents within the 30–90-day grace period
  • Reviewed and edited technical documents such as user manuals, installation guides, and system documentation.
  • Effectively utilized the Portal, Live Desk and File-net to gather databases to gather all information needed to process loans
  • Organized documents, bank statements, income and tax forms
  • Ordered documents through Lending Portal/CRID
  • Conducted consumer credit checks for loan purposes
  • Reviewed bank statements, hardship letters and FIN form
  • Reviewed loan documents to ensure accuracy and compliance with regulatory guidelines.
  • Conducted research on past-due accounts to identify delinquency factors and initiated collection efforts.
  • Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts.
  • Analyzed borrower creditworthiness by reviewing credit reports from external sources.
  • Drafted correspondence to customers regarding overdue accounts or other matters related to servicing loans.
  • Ensured that all documentation was properly completed prior to closing a loan file.
  • Attended training sessions and workshops related to mortgage banking regulations and best practices.
  • Audited files regularly to detect and correct paperwork and processing errors.
  • Prepared and delivered loan documents to title and escrow teams.
  • Reviewed and corrected errors on interest, principal and closing costs.
  • QC follow-ups and updating information within File net/CRID
  • Reassigned/ completed incomplete and new loan documents
  • Compiled data from various sources into a single document or database format.
  • Organized large volumes of data into an easy-to-access format for customers and internal staff members.
  • Proofread existing documents for errors in grammar, punctuation, spelling, syntax, formatting.
  • Completed documents and work requests according to company standards.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Directed communication with the manager for any questions or concerns
  • Effectively communicated with my manager and team members to stay up to date on banking matter.

Senior Service Associate (floater)

M&T Bank
Greater Washington Area, MD
07.2019 - 09.2020
  • Provided excellent customer service by opening and maintaining various types of client accounts
  • In addition, I provided branch support to the bank manager by maintaining confidential documents
  • Detected fraudulent transactions and informed branch managers in a timely fashion
  • Participated in annual audits with multiple branches
  • Managed inbound call customers
  • Provided Multi-citing branches for support
  • Educated clients on bank terminology when processing transactions, servicing loans, and closing accounts
  • Employed problem solving solutions for customers with overdraft issues, filing transaction disputes, etc
  • Accepted and confirmed cash from Brinks into the bank vault.

Loss Prevention Manager DOD

Andrews Air Force Exchange
Joint-Base Andrews, MD
09.2018 - 03.2019
  • Leveraged best practices and suggested practical solutions for OSHA Compliance
  • Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
  • Monitored store surveillance systems to identify potential shoplifting incidents.
  • Developed and enforced loss prevention policies, procedures, and standards for the BX.
  • Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
  • Provided feedback to store management regarding potential risks or violations of security protocol.
  • Conducted periodic store visits to ensure compliance with established safety guidelines and procedures.
  • Investigated suspicious activity at point-of-sale registers or other areas of the stores.
  • Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
  • Created reports summarizing losses due to theft or fraud for upper management review.
  • Responded quickly to emergency situations such as robberies or other violent acts.
  • Conducted regular audits of merchandise stock levels and monitored cash handling practices.
  • Reviewed incident reports from store personnel and investigated further when necessary.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Investigated complaints and concerns to remedy unsafe situations.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
  • Ensured safety while providing administrative support for management
  • Communicated confidently with superiors, peers, and subordinates
  • Traveled between Andrews and Bolling AFB
  • Drafted weekly reports and emails to management
  • Acted as an undercover asset and patrol in order to prevent losses
  • Conducted camera reviews via Intellex and Exaquvision
  • Investigated incident reports from LP portal.
  • Drafted and documented security procedures, policies and standards.

Parking Supervisor

Smithsonian Institution, National Zoo
Washington, District Of Columbia
03.2018 - 08.2018
  • Lead a team of over 20 people or more parking associates at the National Zoological Park
  • Conducted interviews, background checks, and issued ID cards (EQUIP) and oversaw the onboarding and training of new employees
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Issued tickets and collected parking fees from individuals.
  • Provided customer service and information, answered questions and gave directions.
  • Provided guidance to employees when dealing with difficult customers.
  • Prepared weekly schedules for staff ensuring coverage during peak hours.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Being able to troubleshoot situations with beneficial outcomes was critical to my success
  • Conducted audits, disciplinary referrals, and written evaluations
  • Conducted weekly cash and camera audits on employees
  • Performed regular audits of financial documents such as invoices, bills, contracts.
  • Monitored security cameras to detect any suspicious activity or potential theft within the premises.
  • Conducted periodic inspections of the parking lot for safety hazards or maintenance issues.
  • Maintained records of daily transactions including cash receipts, credit card payments, permit sales, and other related activities.
  • Updated software systems used for tracking inventory levels, ticket sales.
  • Ensuring that all managerial logs were up-to-date, including safe counts, camera and cash audits
  • Assisted with counting each parking lot in the zoo.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Operated machines and equipment to complete work assignments or to assist workers.

Education

Master's Professional Studies - Business and Art

Prince Georges
10.2023

Master in Business - Business and Art

Maryland Institute of College & Art
Baltimore, MD
08.2023

Skills

  • Microsoft 360
  • MS Office
  • Report Generation
  • Regulatory Compliance
  • Business Development Understanding
  • Administrative Support
  • Finance
  • Business Development Assistance
  • Developing Solutions
  • Quickbooks
  • Compiling Data
  • Documentation Skills
  • Project Planning
  • SharePoint
  • Google Meet
  • Zoom
  • On-Demand
  • Cold Calling
  • Compliance Safety
  • Notary
  • NMLS Licensed
  • Filing and handling
  • Legal Documents
  • Support multiple Locations
  • Best practices for customer service
  • Data Analysis
  • Marketing
  • Incidents Management
  • Program Administration
  • Contract Management
  • Labor Relations
  • Logistics Oversight
  • Workflow Optimization
  • Business Development
  • P&L Management
  • Document Control
  • Customer Retention
  • Organizational Management
  • Customer Service
  • Financial Management
  • Performance Monitoring
  • Business Planning
  • Production
  • Performance Reporting
  • Financial and Cash Flow Analyses
  • Contract Development
  • Market Research
  • Policies and Procedures Implementation
  • Expense Reports
  • Negotiations Expert
  • Business Intelligence
  • Strategic Planning
  • Customer Relations Specialist
  • Goal Attainment
  • Multi-Unit Operations Management
  • Business Strategy Development
  • Client Relationships
  • Data Archiving
  • Customer Relationship Management
  • Data Analysis
  • Financial Consulting
  • Variance Analysis
  • Auditing
  • Due Diligence
  • Research and Data Analysis
  • Analytical Research
  • GAAP Principles Expertise
  • General Ledger Accounting
  • Adobe Software
  • Relationship Building
  • Relationship Development
  • Performance Evaluations
  • Team Building
  • Decision-Making
  • CRM Platforms
  • New Business Development
  • Verbal and Written Communication
  • Cross-Functional Collaboration
  • Relationship Building and Management

Communication

A skilled communicator adept at conveying ideas to diverse audiences. Proficient in both written and verbal communication, with a track record of fostering collaboration through presentations, active listening, and adapting communication style. Strong ability to cultivate relationships and drive successful outcomes in various professional contexts.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager/ Banker

M&T Bank
11.2021 - Current

CAM DOCUMENTATION SPECIALIST

M&T Bank
09.2020 - 11.2021

Senior Service Associate (floater)

M&T Bank
07.2019 - 09.2020

Loss Prevention Manager DOD

Andrews Air Force Exchange
09.2018 - 03.2019

Parking Supervisor

Smithsonian Institution, National Zoo
03.2018 - 08.2018

Master's Professional Studies - Business and Art

Prince Georges

Master in Business - Business and Art

Maryland Institute of College & Art

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Camille Crite