Senior Director of Human Resources driving proven results within the Hospitality & Gaming Industry. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.
Overview
10
10
years of professional experience
Work History
Director of Human Resources
Rivers Casino Portsmouth
05.2022 - 01.2024
Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
Evaluate human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Structured compensation and benefits according to market conditions and budget demands.
Sr. Human Resources Business Partner
Live Casino Philadelphia
05.2021 - 05.2022
Partnered with senior leadership to align HR deliverables with business strategy
Advised leaders in dealing with employee relations issues; Partner with management teams to understand trends in employee performance issues and advise on appropriate remediation
Educated employees on company policy and kept employee handbook current.
Partnered with leaders in creating a culture and work environment that supports the business strategy, encourages employee engagement and inspires performance excellence
Drove talent management agenda including key talent identification and development planning, identify training needs and solutions and facilitate/coordinate training programs
Responsible for enhancing diversity & inclusion education efforts, including contributing to the development and facilitation of new workshops, training, tools and resources
Assisted with cultivating relationships with key external diversity organizations and vendors
Directed HR staff in recruitment, benefits, compensation, learning & development, HRIS, and regulatory compliance.
Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
Human Resources Operations Manager
HMS Host International
09.2019 - 05.2021
Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
Guided leaders and employees on company policies, programs, benefits and salary administration.
Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
Supervised and mentored direct reports and developed talented HR teams.
Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Regional HR Analyst
DHL Express
05.2018 - 09.2019
Drove implementation of HR functions including employment, employee relations, compensation, benefits, performance management and workforce planning within the region
Worked with our Regional HR Director to develop new solutions that support the strategy of our business and region
Acted as an advisor for multiple levels of leadership on strategic and tactical human resources issues
Ensured consistent application of approved company-wide and specific employee relations policies and practices
Worked with managers and employees to investigate and resolve employee relations issues as they arise
Managed staffing for executive, exempt, and nonexempt roles including support and counsel to managers in sourcing, interviewing candidates, offers and onboarding of candidates.
Documented business processes and analyzed procedures to align with changing business needs.
BSO Manager
Yoh, A Day & Zimmermann Company Shared Service Organization
04.2014 - 05.2018
Managed staff of labor processing and onboarding specialists to deliver weekly payroll and HR functions to over 7,000 contingent workers for clients such as Sony, Honda, Time Inc., Heinz, NBC and General Electrics
Audited and analyzed payroll results and time-entry data from a variety of vendor management systems
Managed new client integrations, connecting the client-facing vendor management system technology to back-office billing, payroll and HR systems
Lead departments in a continuous improvement practice to streamline and optimize processes
Elevated levels of customer support and service
Partnered with business leaders to develop system, process and operational enhancements in an effort to cut down on administrative tasks and develop a more proactive approach to day-to-day operations
Managed contractor Onboarding.
Education
Bachelor of Science - Psychology
Lincoln University
Lincoln University, PA
04.2008
Skills
Training Programs
Human Resources Management
Strategy Development
Recruitment Strategies
Performance Evaluation
Budget Forecasting
Performance Management
Labor Agreements
Employee Relations
Performance Reviews
Labor Negotiations
Volunteer Experience
Day & Zimmermann, Diversity Advocate, Responsible for the Company’s strategy and implementation of enterprise initiatives that foster a culture of diversity, inclusion and success consistent with the Company’s values and mission., Develop and lead enterprise initiatives focused on talent development, retention, talent acquisition, and overall employment practices., Design, analyze, and implement metrics, monitoring and reporting systems to effectively benchmark organizational progress in diversity management., Implement strategy and framework for the Company’s employee resource groups.
Day & Zimmermann, Events Committee Co-Chair, Oversee and plan events to boost office morale for the more than 200 employees located in the Radnor office. Including winter holiday party and summer picnics., Track spending to stay within allotted budgeted amounts for weekly and monthly events., Maintain weekly and monthly budget spreadsheets to be submitted to Facilities for accounting.
HMS Host International, Corporate Social Responsibility, Handle logistics for charitable and volunteering initiatives., Scout group volunteer opportunities for employees, Organize collection drives (toy, food, coat and pet) held in the office., Appropriate local charities for corporate donations, Maintaining employee charity tracker – time and donations
Timeline
Director of Human Resources
Rivers Casino Portsmouth
05.2022 - 01.2024
Sr. Human Resources Business Partner
Live Casino Philadelphia
05.2021 - 05.2022
Human Resources Operations Manager
HMS Host International
09.2019 - 05.2021
Regional HR Analyst
DHL Express
05.2018 - 09.2019
BSO Manager
Yoh, A Day & Zimmermann Company Shared Service Organization