Camille Doctor
Psychology Graduate Student
Yonkers,NY
Summary
Ambitious, career-focused jobseeker, anxious to obtain an entry-level Behavior Technician position to help launch career while achieving company goals.
Overview
7
7
years of post-secondary education
18
18
years of professional experience
Work History
Care Navigator
CareLinx
03.2020 - Current
- Educated member on gaps in care and assisted with scheduling caregiver interviews.
- Offered friendly and efficient service to all clients, handled challenging situations between families and caregivers with ease.
- Successfully recruited and screened qualified potential employees (caregivers) for the clients I manage.
- Documented data and completed accurate updates to case records.
- Partnered with Care Advisor team to ascertain hiring needs and subsequently provide correct caregiver candidate recommendations.
Onboarding Specialist and Family Advisor
Kindly Care
10.2017 - 01.2020
- Recruited and screened qualified potential employees (caregivers) for the clients I managed.
- Reviewed state laws relating to being an employer, labor laws requirements and assisted with establishing payroll.
- Ensured that our clients completed documents regarding taxes and payroll correctly.
- Assisted with training new employees.
- Resolved problems, improved operations and provided exceptional service.
Office Manager (remote)
Maids For STL
07.2016 - 09.2017
- Managed the daily operation of my client’s cleaning company.
- Scheduled appointments for cleanings jobs, resolved conflicts.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Customer Service Representative (remote)
Arise Virtual Solutions
12.2014 - 08.2016
- Worked with Apple (Apple Chat and Apple technical support), T-Mobile and Agero Roadside Assistance.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Healthcare Administrative Intern
Broward Health North
Pompano Beach, FL
09.2014 - 12.2014
- Assisted the Regional Manager is tasks such as preparing Oncology and ER files for scanning, correcting Emergency Department charges, and checking legibility on medical records
- Monitored physician documents for timeliness and completeness and communicated with physicians regarding documentation.
- Updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Technical Support Agent
Teleperformance
Apple Advisor and Sprint PCS Tech
North Lauderdale, FL
07.2010 - 09.2015
- Assists customers with troubleshooting Apple devices
- Trained incoming staff.
- Provided technical support to Sprint customers, mainly those with Android devices.
- Assisted with general customer service and educated customers on use and care of devices.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Activated accounts for clients interested in new services.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Site Director
After School Programs Inc.
Pompano Beach, FL
01.2005 - 01.2007
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Engaged with parents and families to build positive relationships for children to thrive.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Oversaw daily operations of the site to ensure high levels of productivity.
- Planned activities, events and field trips to enrich student development.
Assistant Site Director/Staff Trainer
After School Programs Inc.
Coconut Creek, FL
01.2004 - 01.2005
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Worked with children of varying age, interest, skill and developmental levels.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Prepared food and served meals and refreshments to approximately 250 children.
- Prepared after-school enrichment activities for children to encourage student participation.
- Consulted with families to discuss activities and behaviors of each child.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Developed lessons and activities to promote children's physical and emotional development.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
Camp/Aftercare Counselor
After School Programs Inc.
Coconut Creek, FL
01.2001 - 01.2004
- Observed and monitored children's play activities to promote healthy, safe environment.
- Prepared after-school enrichment activities for children to encourage student participation
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Prepared food and served meals and refreshments to 25 children.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Education
Bachelor of Science - Health Administration
Florida Atlantic University
Boca Raton, FL 01.2012 - 12.2014
Associate of Arts - Biology
Broward College
Fort Lauderdale, FL 01.2008 - 12.2011
Master of Science - Applied Behavior Analysis
Capella University
Minneapolis, MN 01.2021 - Current
Skills
Payment collection
Timeline
Master of Science - Applied Behavior Analysis
Capella University
01.2021 - Current
Care Navigator
CareLinx
03.2020 - Current
Onboarding Specialist and Family Advisor
Kindly Care
10.2017 - 01.2020
Office Manager (remote)
Maids For STL
07.2016 - 09.2017
Customer Service Representative (remote)
Arise Virtual Solutions
12.2014 - 08.2016
Healthcare Administrative Intern
Broward Health North
09.2014 - 12.2014
Bachelor of Science - Health Administration
Florida Atlantic University
01.2012 - 12.2014
Technical Support Agent
Teleperformance
Apple Advisor and Sprint PCS Tech
07.2010 - 09.2015
Associate of Arts - Biology
Broward College
01.2008 - 12.2011
Site Director
After School Programs Inc.
01.2005 - 01.2007
Assistant Site Director/Staff Trainer
After School Programs Inc.
01.2004 - 01.2005
Camp/Aftercare Counselor
After School Programs Inc.
01.2001 - 01.2004
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