Camille Dorsey
Smyrna,TN
Summary
Dynamic Implementation Specialist at Comdata with a proven track record in customer account management and quality assurance. Skilled in Salesforce CRM and effective communication, I excel in enhancing client satisfaction and driving revenue growth through strategic project management and training initiatives. Committed to delivering exceptional results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Implementation Specialist
Comdata
Nashville, TN
09.2021 - 03.2025
- Managing customer accounts via Salesforce CRM
- Reviewed customer onboarding documentation to ensure accurate account configuration in Comdata systems.
- Conducts consultative discussions with customers to gather essential information.
- Leveraged diverse tools including macros, setup scripts, and APIs for updating customer data within multiple systems.
- Ensured consistent customer status maintenance throughout the implementation process.
- Performing QA (Quality Assurance) on customer setups to ensure 100% accuracy.
- Ordering initial bulk of physical cards for customers
- Responsible for achieving highest possible revenue attainment from each customer through Early Life Management
- Coordinated and executed virtual training to bridge knowledge gaps based on assessed needs.
- Collaboration with sales, Implementation Project Managers, technical support, the customer and other associates in a demanding environment in order to exceed customers' needs
- Working in conjunction with sales and the customer to ensure the account starts before handing off to the permanent support team
Customer Service Representative
Acceptance Corporation
Nashville, TN
03.2021 - 09.2021
- Answer high call volume and respond to requests promptly.
- Resolved issues utilizing AS400, Salesforce, Mitel, Microsoft, and other resources.
- Resolved billing discrepancies utilizing extensive knowledge of primary ledgers.
- Managed transaction tasks including vehicle additions or removals on policies.
- Process credit card and check payments.
- Provide product/service information and offer add-on products.
- Articulate information or direction to a customer’s level of understanding.
- De-escalate complaints or concerns.
- Follow-up on inquiries not immediately resolved.
- Show empathy while providing one-call resolution.
- Maintain expected performance levels and meet or exceed KPIs.
- Complete other duties as assigned
Account Manager
Comdata
Nashville, TN
10.2015 - 02.2019
- Client support activities which include account maintenance, setting up new accounts, order processing, user security, report generation, reconciliation, funding, and billing questions
- Documents client interactions, issues and actions per departmental guidelines
- Coordinates card production, implementation and reporting activities
- Initiates and sustains extensive communication, coordination and business acumen across SVS business channels to partner with appropriate departments in the leadership of strategic account initiatives or resolution of client issues
- Responsible for understanding and managing contract expiration dates and presenting SVS solutions in advance to retain relationships
- Proactively communicates service status and acts as an escalation point for service issues
Customer Service Representative
Comdata
Nashville, TN
08.2014 - 10.2015
- Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various Comdata products
- Drive provider retention by offering solutions to callers by encouraging Comdata product usage
- Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
- Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
Sales Support Rep / Customer Service
AT&T Mobility
Alpharetta, GA
10.2011 - 01.2014
- Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time
- Act as the operational liaison between agents, vendors, customers and various AT&T departments
- Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
- Perform operational tasks to maintain audit-ready status in store at all times
Leasing Consultant
Brookside Properties
Huntsville, AL
04.2008 - 08.2009
- Answered incoming phone calls and handled each call accordingly, whether it is a client call, irate resident, service request, etc
- Updated online advertising to reflect current market pricing on a weekly basis
- Maintained awareness of local market conditions and trends
- Contributed ideas to the property manager for marketing community and for improving resident satisfaction
- Actively coordinated all renewals throughout the month
- This included sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options
Guest Services
Target Inc.
Huntsville, AL
10.2006 - 10.2007
- Processed transactions, including deposits, withdrawals, payments, and the sale of monetary instruments in order to provide complete member service
- Balanced cash, monetary instruments and daily work in accordance with established accuracy and balancing time standards to ensure member account integrity
- Assisted members with various services, sales transactions and excellent customer service
Telemarketing Agent / Customer Service
West Corporation
Huntsville, AL
03.2005 - 08.2005
- Responsible for processing various incoming/outgoing calls for assigned clients and programs
- Assisted potential customers through an application process in applying for credit cards
- Explained products or services and prices, and answer questions from customers
- Conducted client or market surveys in order to obtain information about potential customers
- Responsible for meeting aggressive sales quota and objectives
Education
Marketing -
Middle Tennessee State University
Murfreesboro, TN05.2026
Skills
- Effective communication
- Market research
- Customer service
- Project management
- Data analysis
- Attention to Detail
- Time management skills
- Team Collaboration
- Multitasking
- Active listening
- Client Training
Affiliations
Phi Beta Lambda Business Fraternity, INC., XI XI Chapter
Timeline
Implementation Specialist
Comdata
09.2021 - 03.2025
Customer Service Representative
Acceptance Corporation
03.2021 - 09.2021
Account Manager
Comdata
10.2015 - 02.2019
Customer Service Representative
Comdata
08.2014 - 10.2015
Sales Support Rep / Customer Service
AT&T Mobility
10.2011 - 01.2014
Leasing Consultant
Brookside Properties
04.2008 - 08.2009
Guest Services
Target Inc.
10.2006 - 10.2007
Telemarketing Agent / Customer Service
West Corporation
03.2005 - 08.2005
Marketing -
Middle Tennessee State University
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