Camille Edwards
Paterson,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Interstate Waste Services
Teaneck, NJ
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Spectrum
Middletown, NY
01.2022 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Hotel Front Desk Supervisor
Hotel Nyack
West Nyack, NY
06.2019 - 01.2022
- Greeted guests and checked them in and out of the hotel.
- Monitored front desk staff to ensure they met customer service standards.
- Resolved guest complaints in a professional manner.
- Processed payments for services rendered at the front desk.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Reviewed guest feedback forms to identify areas needing improvement.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Input and confirmed reservations for guests.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Education
Associate of Science - Criminal Justice
Eastwick College
Ramsey, NJSkills
- Inbound and Outbound Calling
- Product Knowledge
- Microsoft Office Suite
- Customer service
- Human Resources
- Project Planning
- Multitasking
- Computer Skills
- Critical thinking
- Active listening
- Time management
- Problem-Solving
Timeline
Customer Service Representative
Interstate Waste Services
11.2022 - Current
Customer Service Representative
Spectrum
01.2022 - 11.2022
Hotel Front Desk Supervisor
Hotel Nyack
06.2019 - 01.2022
Associate of Science - Criminal Justice
Eastwick College
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