Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Camille Butler

Keystone,IA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. High quality documentation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Contract Supervisor

Ragtime Industries
Albia, IA
06.2024 - Current
  • Developed an effective system for tracking progress of contract performance, enabling timely delivery of parts to office and end products to factory
  • Provided guidance and mentorship for direct support clients regarding their career development needs.
  • Oversaw day-to-day operations including overseeing parts being made, coordinating transportation services, assigning tasks to staff members.
  • Provided leadership in the development and implementation of program initiatives to ensure quality service delivery.
  • Resolved conflicts between clients in a timely manner while maintaining professionalism at all times.
  • Ensured compliance with all federal, state and local regulations related to health care standards of practice.
  • Supervised the verification process for disabled clients assembling parts to guarantee correct manufacturing.
  • Facilitated communication among staff members regarding client issues or concerns.
  • Wrote incident reports and took appropriate action when necessary.
  • Documented client progress and daily tasks.
  • Provided medication to patients as prescribed by the doctor, ensuring accuracy in dosage and timing.

Home Health Aide

Iowa Family Assistants
03.2023 - 05.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties such as laundry, linen changes, sweeping, vacuuming, and mopping to maintain a clean and organized living space for patients.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Documented care provided and submitted notes to supervisor.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Prepared meals and snacks according to prescribed diets.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Recognized emergency situations and implemented appropriate procedures.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Paraprofessional

East Marshall Community School District
Laurel, IA
10.2022 - 03.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Office Assistant

Mitchell Family Funeral Home
Marshalltown, IA
07.2021 - 01.2022
  • Enhanced client satisfaction by providing compassionate and attentive support during funeral arrangements.
  • Provided exceptional customer service by addressing concerns or questions from families in a timely manner.
  • Provided administrative support by assisting staff with tasks such as document copying, scanning, and filing.
  • Assisted in coordinating funerals by working closely with families to address their specific needs and preferences.
  • Assisted funeral directors with daily tasks including service scheduling, paperwork management, and logistics coordination.
  • Collaborated with vendors to ensure prompt delivery of caskets, flowers, and memorial items for services.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Call Center Representative

Thomas L Cardella
Marshalltown, IA
01.2021 - 03.2021
  • Answered incoming calls promptly and professionally, addressing customer inquiries billing questions, and other customer service related issues with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Scheduled follow-up calls to drive customer engagement.
  • Built trust with customers through personalized conversations.
  • Utilized effective communication skills to provide customers with solutions to their inquiries.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Performed outbound calling campaigns to promote new products or services.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained strong call control and quickly worked through scripts to address problems.

Activities Assistant

Iowa Veterans Home
Marshalltown, IA
10.2020 - 03.2021
  • Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.


Waitress

Meskwaki Bingo Casino Hotel
Tama, IA
01.2020 - 08.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Cook/Prep

Meskwaki Bingo Casino Hotel
Tama, IA
03.2019 - 01.2020
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Direct Support Professional

Tenco
Ottumwa, IA
04.2018 - 08.2018
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Education

Associate of Arts - English

Indian Hills Community College
Ottumwa, IA
05-2025

High School Diploma -

Albia High School
Albia, IA
05.2017

Skills

  • Time Management
  • Data Entry
  • File Organization
  • Organizing and Categorizing
  • Verbal Communication
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Documentation And Reporting
  • Positive Attitude
  • Prioritizing Work
  • Medication Administration
  • Script Reading
  • Customer Service
  • Appointment Scheduling
  • Call Handling

Certification

  • Medication Manager

References

References available upon request.

Timeline

Contract Supervisor

Ragtime Industries
06.2024 - Current

Home Health Aide

Iowa Family Assistants
03.2023 - 05.2024

Paraprofessional

East Marshall Community School District
10.2022 - 03.2023

Office Assistant

Mitchell Family Funeral Home
07.2021 - 01.2022

Call Center Representative

Thomas L Cardella
01.2021 - 03.2021

Activities Assistant

Iowa Veterans Home
10.2020 - 03.2021

Waitress

Meskwaki Bingo Casino Hotel
01.2020 - 08.2020

Cook/Prep

Meskwaki Bingo Casino Hotel
03.2019 - 01.2020

Direct Support Professional

Tenco
04.2018 - 08.2018

Associate of Arts - English

Indian Hills Community College

High School Diploma -

Albia High School

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Camille Butler