Camille Eubanks
Oklahoma City,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Freelancer
Self-employeed
Oklahoma City, OK
11.2021 - Current
- Assisting a new boutique, GoldenMuttJack, as a seamstress.
- Ensuring quality of products and timeliness of production.
Front of House Staff Member
Railyard Pie Company
Edmond, Oklahoma
11.2020 - 11.2021
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Disinfected frequently touched between guests to minimize infection risks.
Client Services Coordinator
Banfield Pet Hospital
Edmond, Oklahoma
09.2016 - 12.2020
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Many incoming phone calls were triaged to determine seriousness of potential medical threat on a daily basis.
- Utilized critical thinking skills to suggest over the counter products when safe to do so.
- I maintained cleanliness of clinic.
- End of day procedure required cash drawer maintenance, deposit and email summary of to the clinic staff and management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients or staff.
Patient Services Representative- Message/Refill Phone Clerk
OU Family Medicine Center
Oklahoma City, Oklahoma
04.2013 - 09.2016
- I dictated/routed messages to all nurses in clinic, i.e. refill requests, requests for call backs from doctors or nurses, etc.
- At times, I determined when to send calls to the triage nurse.
- Often, I assisted pharmacies with verifying information regarding providers and medications.
- I scheduled appointments for patients when necessary.
- Compiled and reviewed medical charts.
Patient Services Representative, Check Out Clerk
OU Family Medicine Center
Oklahoma City, Oklahoma
06.2011 - 04.2013
- My responsibilities included processing all paperwork necessary at time of check-in.
- I prepared paperwork two days before appointment.
- Verifying insurance, as well as, checking for all missing information was part of the preparation process.
- I manned both check-in and check-out desks at times of breaks and lunches
- Processed payments and balancing cash drawer.
- Interacted with customers by phone, email or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Compiled and reviewed medical charts.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
Resolutions Specialist
Cox Communications
Oklahoma City, Oklahoma
08.2010 - 08.2011
- I was responsible for assisting escalated customer’s concerns and issues, in regards to their experience with Cox Comm.
- Coaching, training and reporting were an every-day responsibility.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
Sales Support Representative
Cox Communications
Oklahoma City, Oklahoma
08.2007 - 08.2010
- My responsibilities included addressing customer inquiries regarding quality of service, informing customers of product availability and assuring customer satisfaction
- I managed referrals from field service and technical service representatives
- I also addressed the resolution of customer claims of errors.
- Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
Customer Retention Specialist
Cox Communications
03.2007 - 08.2007
- My responsibilities included addressing customers’ concerns, identifying the nature of their dissatisfaction with our services and providing them with reasons to continue allowing us to serve them
- I was also responsible for maintaining a current knowledge of services provided by our competitors and our competitors’ rates.
Customer Service Representative
Cox Communications
09.2006 - 03.2007
- I was responsible for communicating with external customers, identifying their needs and processing their purchase requests.
Café Barista
Barnes and Noble
Oklahoma City, OK
01.2005 - 09.2006
- Cleaned counters, machines, utensils and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Associate of Arts -
Oklahoma City Community College
Oklahoma City, OK2015
Graduated - Pastry Arts
Platt College
2012
Oklahoma State University, And Oklahoma City CommunityCollege
2006
High School Diploma - undefined
Classen School of Advanced Studies
2005
Skills
- Microsoft Outlook, Microsoft Word, EMR, IDX Centricity, Meditech, Google Docs, Google Sheets, Google Drive
- Training
- Encourage development
- Conflict Resolution
- Customer Service
- Collaboration
- Flexible & Adaptable
- Active Listening
Lifelong mental health advocate
I am continually learning that there is ALWAYS MORE to learn about the world and ourselves. That journey never ends. Supporting and advocating for one another, as human being to human being, is a passion of mine.
Timeline
Freelancer
Self-employeed
11.2021 - Current
Front of House Staff Member
Railyard Pie Company
11.2020 - 11.2021
Client Services Coordinator
Banfield Pet Hospital
09.2016 - 12.2020
Patient Services Representative- Message/Refill Phone Clerk
OU Family Medicine Center
04.2013 - 09.2016
Patient Services Representative, Check Out Clerk
OU Family Medicine Center
06.2011 - 04.2013
Resolutions Specialist
Cox Communications
08.2010 - 08.2011
Sales Support Representative
Cox Communications
08.2007 - 08.2010
Customer Retention Specialist
Cox Communications
03.2007 - 08.2007
Customer Service Representative
Cox Communications
09.2006 - 03.2007
Café Barista
Barnes and Noble
01.2005 - 09.2006
Associate of Arts -
Oklahoma City Community College
Graduated - Pastry Arts
Platt College
Oklahoma State University, And Oklahoma City CommunityCollege
High School Diploma - undefined
Classen School of Advanced Studies
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