Camille Ewing
Portland
Summary
Dynamic professional with extensive experience at the IRS, excelling in customer interaction and issue resolution. Proven ability to enhance operational efficiency through meticulous documentation and quality control. Recognized for maintaining composure under pressure while delivering exceptional service, contributing to increased customer loyalty and streamlined processes.
Overview
3
3
years of professional experience
Work History
Exam Tech/Administrative Assistant
Internal Revenue Service, IRS
10.2024 - Current
- Provides input to update monitoring systems used in support of Industry and Division Strategic Business Plans and Balanced Measures goals and objectives.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Completed bi-weekly payroll for 60 employees.
Customer Service Representative
Internal Revenue Service, IRS
08.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Assisted customers in navigating company website, improving overall user experience.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Improved overall call center performance with effective coaching and feedback to team members.
Tax Examining Technician
Internal Revenue Service, IRS
01.2023 - 08.2023
- Ensured timely completion of assigned tasks while maintaining high quality standards for all deliverables.
- Assisted in reducing case backlog by prioritizing tasks and efficiently managing workload.
- Streamlined communication with taxpayers by promptly addressing inquiries and providing clear, concise information on tax-related matters.
- Reduced processing time for complex cases by conducting thorough research and analysis to identify underlying issues quickly.
- Facilitated accurate reporting for taxpayers by reviewing financial documents and ensuring proper application of tax laws and regulations.
- Participated in professional development opportunities such as training sessions or workshops, further enhancing expertise in tax examination processes.
- Supported the audit process by meticulously examining financial statements, identifying potential errors, and recommending corrective actions.
Customer Service Representative
Medly
08.2022 - 01.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Education
Associate of Science - Marketing
Portland Community College
Portland, OR03-2027
Davinci Academy
Ogden, UT06-2016
Skills
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Quality control
- Documentation and reporting
- Customer interaction
- Workload management
- Deadline oriented
- Issue resolution
Timeline
Exam Tech/Administrative Assistant
Internal Revenue Service, IRS
10.2024 - Current
Customer Service Representative
Internal Revenue Service, IRS
08.2023 - 10.2024
Tax Examining Technician
Internal Revenue Service, IRS
01.2023 - 08.2023
Customer Service Representative
Medly
08.2022 - 01.2023
Associate of Science - Marketing
Portland Community College
Davinci Academy
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