Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Merchandise Team Lead
Bucees
04.2022 - 03.2024
Conducted regular performance evaluations for team members, identifying areas for improvement as well as recognizing individual achievements that contributed positively to the store''s success.
Spearheaded initiatives to reduce out-of-stock occurrences, resulting in higher customer satisfaction levels.
Enhanced store sales by implementing strategic merchandise plans and visual displays.
Trained new hires, ensuring all team members were well-versed in company policies and procedures.
Established strong vendor relationships for timely supply chain management and cost-effective procurement practices.
Point of Sale Associate
Kohl's
07.2020 - 03.2022
Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
Increased sales by offering advice on purchases and promoting additional products.
Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
Answered questions about store policies and addressed customer concerns.
Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
Assisted customers with special services, account updates, and promotional options.
Contributed to overall store performance through effective teamwork and collaboration with colleagues.
Processed various forms of payment securely, safeguarding against fraud or theft.
Mastered multiple Point of Sale software platforms, adapting quickly to changes in technology or system updates.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Reconciled daily totals to maintain balanced and compliant ledgers.
Performed daily opening and closing duties, ensuring that the sales floor was ready for business each day.
Managed cash registers efficiently, balancing drawers at the end of each shift with accuracy and diligence.
Provided exceptional customer service by answering inquiries, locating products, and offering assistance as needed.
Handled returns and exchanges professionally, resolving customer concerns promptly and courteously.
Lead Teacher
Roper Hospital
08.2012 - 06.2020
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Conferred with parents about student progress to boost family involvement and enhance student support.
Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Worked one-on-one with students and student teachers to increase overall classroom success.
Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Oversaw work of teaching team to optimize student education.
Education
Associate of Applied Science - Education Management
Trident Technical College
Charleston, SC
05.2019
Skills
Store Layout
Merchandise planning
Performance Analysis
Promotional strategies
Attention to Detail
Critical Thinking
Retail knowledge
Staff Training
Inventory Control
Supplier Communication
Customer Needs Identification
Proficient in [Software]
Timeline
Merchandise Team Lead
Bucees
04.2022 - 03.2024
Point of Sale Associate
Kohl's
07.2020 - 03.2022
Lead Teacher
Roper Hospital
08.2012 - 06.2020
Associate of Applied Science - Education Management