Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
RegisteredNurse

Camille Gans

Houston,TX

Summary

Dedicated and exceptionally skilled Executive Administrative Assistant with over 10 years of experience in the Healthcare industry. Supporting the CEO, as well as other Senior Leadership .

Overview

23
23
years of professional experience

Work History

Patient Advocate

Altus Houston Hospital
Houston, Texas
01.2014 - 03.2022
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Entered details into computer systems and managed database of information.
  • Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Registered Emergency patients in a timely manner to ensure patient wait times were kept to a minimal.



Senior Administrative Assistant

Houston Methodist Hospital
Houston , Texas
02.2014 - 03.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Managed calendar and scheduled appointments, submitted monthly expense report for Director of Nursing.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and clinical data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed invoices and expenses using internal MARs application to facilitate on-time payment.
  • Managed all hospital events.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Performed research to collect and record industry data.
  • Created PowerPoint presentations for business development purposes.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Created detailed expense reports and requests for capital expenditures.

Customer Service Manager

Christus St. Catherine Hospital
Katy , Texas
07.2006 - 02.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process deficiencies.
  • Followed through with client requests to resolve problems.
  • Improved Patient wait times over 60% by improving patient registration processes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Created customer support strategy to increase customer retention.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.


Education

Associate of Applied Science - Business Administration

Western International University
Arizona City, AZ

Skills

  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Creative Problem Solving
  • De-escalation Techniques
  • Multi-Line Phone Systems
  • Time Management
  • Proficient in Microsoft Office Suite
  • Upbeat and Positive Personality
  • Documenting and Recording Information

Accomplishments

  • Provided ongoing Administrative support to senior leadership as well as department managers, increasing the overall efficiency of the office by 40%.
  • Managed the Director of Nursing and CEO's daily calendar through Microsoft outlook.
  • Orchestrated monthly staff meetings, capturing quality data for quarterly reporting clinical statistics.
  • Ensured documentation was done in a timely manner and accurate in accordance with standards and policies to ensure a successful outcome.




Timeline

Senior Administrative Assistant

Houston Methodist Hospital
02.2014 - 03.2021

Patient Advocate

Altus Houston Hospital
01.2014 - 03.2022

Customer Service Manager

Christus St. Catherine Hospital
07.2006 - 02.2014

Associate of Applied Science - Business Administration

Western International University

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Camille Gans