Camille Graham
Greater Portmore,St. Catherine
Summary
I am a customer service expert who has demonstrated exceptional customer service skills while encouraging team collaboration to achieve excellent levels of customer satisfaction. In addition to my drive for customer service excellence, I am passionate about personal, community, and environmental development. My contributions to these areas are predominantly made through volunteerism and the coaching of my colleagues and peers.
Overview
17
17
years of professional experience
Work History
Quality Analyst
Ibex Global
10.2019 - 03.2024
- Assessing the quality of the customer service being offered by agents to ensure that it is being delivered at its highest
- Auditing and reporting on the team’s performance to carry out the clients’ mandate and meet the business goals.
Chat/Phone Agent/Dart Support
Ibex Global
03.2017 - 09.2019
- Assisting customers with their audiobook purchases
- Providing technical support to customers regarding issues being experienced with purchased books
- Assisting with any escalated contacts.
Microsoft Sales Account Agent
Sutherland Global Services
04.2015 - 03.2017
- Assist customers with purchasing electronic devices and downloading Microsoft software.
Customer Service Representative
Nicbar Beauty Supplies Limited
01.2013 - 03.2015
- Inventory management and responding to client's queries.
Customer Service Representative
ACS A XEROX Company
11.2010 - 12.2012
- Assigned to the Target.com and Lime Accounts.
Filing and Data Entry Clerk
Registrar General Department
09.2010 - 10.2010
Customer Service Representative/Cashier
Farmer Jack Limited
01.2007 - 01.2008
Education
Training in Web Design and Data Entry (Level II) -
Stoney Hill Heart Academy
05.2010
Five (4) CSEC Subjects -
Decarteret College
Skills
- Customer/Client Relations
- Team Leadership and Support
- Time Management and Prioritization
- Good Written and Oral Communication
- Possess the ability to Multitask
- Physical and Electronic Document Management
- Proficient in Microsoft Office Suite
- Typing speed of 42 CPM
References
References will be provided upon request
Hobbies and Interests
- Volunteering
- Reading
- Sporting Activities
- Listening to Audible Books to aid in developing listening skills
- Researching trends in customer service.
Timeline
Quality Analyst
Ibex Global
10.2019 - 03.2024
Chat/Phone Agent/Dart Support
Ibex Global
03.2017 - 09.2019
Microsoft Sales Account Agent
Sutherland Global Services
04.2015 - 03.2017
Customer Service Representative
Nicbar Beauty Supplies Limited
01.2013 - 03.2015
Customer Service Representative
ACS A XEROX Company
11.2010 - 12.2012
Filing and Data Entry Clerk
Registrar General Department
09.2010 - 10.2010
Customer Service Representative/Cashier
Farmer Jack Limited
01.2007 - 01.2008
Training in Web Design and Data Entry (Level II) -
Stoney Hill Heart Academy
Five (4) CSEC Subjects -
Decarteret College