Camille Gray

• Greet clients upon arrival
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Answer phone calls and email from clients
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for department manager
• Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars.
• Created and managed electronic client records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.

• Answered phone calls and answered questions from potential customers.
• Established and maintained client rapport by utilizing quality customer service.
• Maintains call center database by entering and verifying information upon contact log
• Improves quality results by recommending changes
• Provided detailed information about available services and requirements.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Received and routed business correspondence to correct departments and staff members.

• Skillfully developed departmental goals, objectives, standards performance, policies, and procedures
• Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines
• Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
• Confidently manage overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores, and facility maintenance
• Certified that equipment and supplies were properly maintained for quality patient care and safety
• Assigned employee areas, scheduled staff breaks and authorized overtime
• Created and maintained computerized record management systems to record and process data and generate reports
• Maintained good communication between department heads, medical staff, and governing department heads, medical staff, and governing boards by attending board meetings and synchronizing interdepartmental functions.

• Established and maintained systems that safely met residents' needs
• Developed system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
• Educated staff on state and federal statutes, rules and regulations governing home care services
• Adhered to established standards to safeguard patients' health information.
• Interpreted and communicated new or revised policies to staff
• Oversaw private and MCR billing, payroll, AP, and
• AR and verified proper procedures were followed
• Created and maintained computerized record management systems to record and process data and generate reports.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Filed and updated patient information and medical records.
• Collected payments and applied to patient accounts.

• Fulfill each Banquet Event Orders (BEO) per request
• Ordered ingredients and cooking supplies needed to prepare food for clients.
• Conducted annual kitchen and equipment sanitation
• Promoted excellence in food quality and presentation for kitchen staff.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Preparing recipes as directed, set up work stations and prepped food to increase productivity
• Verified proper portion sizes and consistently attained high food quality standards.
• Maintained a clean and safe work environment
• Maintained smooth and timely operations in preparation and delivery of meals of 150-200 patients daily.

Provided care for Post Partum Mothers and Babies

• Clinical tasks include recording vital signs, collecting and preparing laboratory specimens, preparing and administering medications and assisting physicians in certain medical procedures such as taking X-rays and electrocardiograms with mothers and babies
• Administrative duties include updating and filing medical records, scheduling appointments, filling out insurance forms, billing and bookkeeping.