CAMILLE HANSEN
Hutchinson
Summary
Dedicated housekeeping professional with proven experience in enhancing guest satisfaction through meticulous cleaning and attention to detail. Skilled in client interaction and proactive problem-solving.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Holiday Inn Express and Suites
01.2024 - 03.2024
- Cleaned and sanitized guest rooms following established protocols and standards.
- Restocked supplies and amenities to enhance guest experience and satisfaction.
- Reported maintenance issues promptly to ensure timely resolution and guest comfort.
- Collaborated with team members to maintain cleanliness in common areas and hallways.
- Adapted quickly to changing priorities and requests from guests and management.
- Executed daily cleaning tasks efficiently, ensuring all rooms met quality standards.
- Assisted in training new staff on proper cleaning techniques and safety procedures.
- Maintained inventory of cleaning supplies, notifying management of low stock levels.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Sales Associate
Walmart
12.2021 - 03.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions to effectively upsell products.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve service delivery.
- Trained new associates on customer service protocols and store policies.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Organized merchandise displays to optimize product visibility and accessibility.
- Conducted inventory audits to maintain stock accuracy and prevent shortages.
Stocker
Dollar Tree
05.2019 - 11.2019
- Assisted in stocking shelves with merchandise and ensuring proper product placement.
- Maintained inventory accuracy by conducting regular stock counts and organizing backroom areas.
- Collaborated with team members to optimize store layout for improved customer accessibility.
- Supported daily operations by replenishing products on sales floor in a timely manner.
- Operated equipment safely, including pallet jacks and hand trucks, to facilitate efficient stocking processes.
- Identified and reported damaged or expired products to enhance inventory quality control.
- Engaged with customers to provide assistance and improve overall shopping experience.
- Followed safety protocols to maintain a clean and organized work environment throughout the store.
Cashier
McDonald's
01.2018 - 05.2019
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Sorter
Stutzmans Refusal
02.2018 - 06.2018
- Operated sorting machinery to categorize refuse materials efficiently
- Maintained cleanliness and organization of sorting area for optimal workflow
- Collaborated with team members to ensure timely processing of incoming materials
- Followed safety protocols to minimize risks and ensure a secure work environment
- Assisted in identifying recyclable materials to promote sustainability initiatives
- Adapted quickly to changing priorities and workflows during peak operational periods
- Executed quality control checks to verify accuracy of sorted items
- Reported equipment issues promptly to minimize downtime and maintain productivity
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
Cashier
Wendy's
01.2017 - 04.2017
- Processed cash and credit transactions accurately for customer purchases.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained clean and organized checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned and adhered to safety protocols while handling cash and equipment.
- Implemented efficient checkout procedures to reduce wait times for customers.
- Participated in training sessions to improve product knowledge and service skills.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeper
La Quinta Inns & Suites
03.2015 - 09.2015
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and hygiene.
- Maintained inventory of cleaning supplies, reporting shortages to management for timely replenishment.
- Operated various cleaning equipment, including vacuum cleaners and floor buffers, ensuring proper use and maintenance.
- Assisted with laundry services, organizing linens and ensuring timely distribution to guest rooms.
- Responded promptly to guest requests for additional amenities or room services, enhancing overall guest satisfaction.
- Collaborated with team members to maintain efficient workflows during peak occupancy periods.
- Conducted routine inspections of rooms and common areas, identifying areas for improvement in cleanliness standards.
- Provided training for new staff on cleaning protocols and safety procedures, fostering a cohesive team environment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Sandwich Artist
Subway
02.2014 - 08.2014
- Assembled sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Trained new team members on sandwich preparation techniques and customer service protocols.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented suggestions for process improvements, contributing to enhanced operational efficiency.
- Ensured compliance with company policies during food preparation and service activities.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
Education
High School Diploma -
Hutchinson High School
Hutchinson, KSSkills
- Service excellence
- Restroom maintenance
- Client interaction
- Surface maintenance
Timeline
Housekeeping Room Attendant
Holiday Inn Express and Suites
01.2024 - 03.2024
Sales Associate
Walmart
12.2021 - 03.2022
Stocker
Dollar Tree
05.2019 - 11.2019
Sorter
Stutzmans Refusal
02.2018 - 06.2018
Cashier
McDonald's
01.2018 - 05.2019
Cashier
Wendy's
01.2017 - 04.2017
Housekeeper
La Quinta Inns & Suites
03.2015 - 09.2015
Sandwich Artist
Subway
02.2014 - 08.2014
High School Diploma -
Hutchinson High School