Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camille Henry

Palm Springs

Summary

Accomplished hospitality professional with 18 years of experience, known for exceptional conflict resolution skills and dedication to efficient inquiry handling. Results-oriented and experienced in driving growth, consistently praised for hard work by colleagues. A reliable asset poised to help your company achieve its goals.

Overview

16
16
years of professional experience

Work History

Transportation Specialist

Cardiff Transportation & Limousine
02.2023 - 07.2025
  • Responsible for booking Charter Buses to Limousines for groups and individuals.
  • Processing contracts, listening to customers needs to upsell to enhance travel experience, while providing excellence customer service.

Assistant Reservation Manager

Vacanza Stays
08.2022 - 01.2023
  • Assist guest with making or canceling reservations through reservations system.
  • Guest services and problem resolutions.
  • Answered phone to respond to customer inquiries.
  • Used communication log and verbal or electronic means to notify associates of pertinent information.
  • Implemented a proactive approach to upselling hotel services, resulting in additional revenue generation.
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.

Owner Service Agent/Vacation Rental Property Manager

Acme House Company
07.2016 - 08.2022
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions.
  • Coordinated housekeeping and engineering staff on maintenance and upkeep.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Fostered relationships with vendors to promote positive working relationships.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


Your Service Supervisor

Renaissance Palm Springs
12.2009 - 07.2015
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Monitored team's performance and gave feedback when necessary.


  • Carried out day-day-day duties accurately and efficiently.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.

Education

High School Diploma -

Channel Islands High School
Camarillo, CA

Skills

  • Billing Adjustments and Refunds
  • Property management
  • Conflict management
  • Time management
  • Efficient and Detail-Oriented
  • Client support
  • Data Entry and Maintenance
  • Guest services
  • Excellent Attention to Detail
  • Creative Problem Solving
  • Computer Proficiency
  • Account management
  • Hospitality
  • De-escalation Techniques Responding to Difficult Customers
  • Communication skills
  • Multitasking and Prioritization
  • CRM software
  • Customer Account Management

Timeline

Transportation Specialist

Cardiff Transportation & Limousine
02.2023 - 07.2025

Assistant Reservation Manager

Vacanza Stays
08.2022 - 01.2023

Owner Service Agent/Vacation Rental Property Manager

Acme House Company
07.2016 - 08.2022

Your Service Supervisor

Renaissance Palm Springs
12.2009 - 07.2015

High School Diploma -

Channel Islands High School

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