Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camille Humphrey

Indio,CA

Summary


Diligent server with solid foundation in guest relations. Proven ability to enhance guest satisfaction and resolve issues promptly. Demonstrated strong communication and interpersonal skills to foster welcoming environment.

Overview

10
10
years of professional experience

Work History

Guest Relations

Zocha Group (Remote)
04.2023 - Current
  • Answer incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provide customers with information about availability and pricing.
  • Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolve various issues and discrepancies for customers.
  • Manage and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Investigate and identified alternative accommodation solutions for customers to provide superior customer service.

Social Media Manager

On Brand Marketing (Remote)
01.2023 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.

Wine Server

Callaway Winery
01.2021 - 02.2022
  • Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
  • Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine knowledge.
  • Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
  • Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.
  • Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.

Cocktail Waitress

Pechanga Casino & Resort
01.2019 - 12.2020
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress

Luna Bar And Grill
06.2017 - 01.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Cocktail Waitress

Golden Nugget
06.2015 - 04.2018
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
  • Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
  • Greeted new customers, discussed specials, and took drink orders.

Education

BBA - Marketing

McNeese State University
06.2018

Skills

  • Superior Organizational Skills
  • Contact Management Systems
  • Complex Problem-Solving
  • Interpersonal Skills
  • Social Media and Promotions
  • Public Relations
  • Content Generation
  • Customer Inquiries
  • Creative Solutions

Timeline

Guest Relations

Zocha Group (Remote)
04.2023 - Current

Social Media Manager

On Brand Marketing (Remote)
01.2023 - Current

Wine Server

Callaway Winery
01.2021 - 02.2022

Cocktail Waitress

Pechanga Casino & Resort
01.2019 - 12.2020

Waitress

Luna Bar And Grill
06.2017 - 01.2019

Cocktail Waitress

Golden Nugget
06.2015 - 04.2018

BBA - Marketing

McNeese State University

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