Camille Inocencio
Angels Camp, CA,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
Storer Transportation
09.2019 - Current
- Assisting Operations Manager with daily tasks
- Knowledge and use of Microsoft Office applications (Word, Excel, Outlook, Power Point), Email & Internet Use
- Complete and input of monthly data, records, and billing using Excel, for a 28 fleet, 27 employee, and an average of 6200 passengers.
- Collected fares, cash, and monthly checks accurately documented and prepared bank deposits
- Accurately filing weekly for all inspections and audits. Updated account information to maintain customer and employee records
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Effectively handling all appointments and commercial driving requirements required by law for drivers and new hires.
- Responsibly make decisions and solve problems efficiently
- Understanding and staying proactive with all employees, customers, and passengers
- Handled customer and passengers inquiries or suggestions courteously and professionally. Assistance to customers, paying attention to special needs or wants.
- Help direct and support employees in certain situations or daily tasks.
- Responsible for hiring and assisted in training of team members.
- Trained new employees on proper protocols and customer service standards. Trained all employees on State required Payroll system.
Dispatcher
Storer Transportation
- Operating Radios and Telephone systems to communicate with drivers and the public
- Scheduling, coordinating, dispatching, and directing bus drivers for various information; routes, time, and locations
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Knowledge and skills of computer systems, routes, preparing money for banking, and documenting all fares and tickets for billing
- Remaining calm and productive under stressful situations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Monitored flow of paperwork and directed information to appropriate departments.
Bus Driver
Storer Transportation
- Knowledge of laws and company policies, defensive driving, obtaining certifications, and licenses to operate vehicles
- Knowledge and skills of safety equipment and operating systems on buses
- Completing pre and post trips requirements
- Driving buses on route for public transportation. Transported passengers safely along prescribed routes according to tight schedules.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated regularly with central dispatch teams to report delays and route changes.
Insurance Inspector
CIS Group
08.2017 - 08.2018
- Performing onsite inspections of homes, businesses, and vehicles
- Which includes observing areas, taking photos, collecting data, and measurement of certain areas
- Providing requesting companies with prompt photos and information regarding claims and policies
- Use of specific computer and internet systems
- Knowledge and use of special equipment to complete tasks
- Providing clients and their customers with empathy and professional customer service
- Completed all monthly billing, records, and maintaining supplies.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Skills
- Data Entry
- Bookkeeping
- Appointment Scheduling
- Office Administration
- Clerical Support
- Filing/Records Management
- Spreadsheet Management
- Customer Service Excellence
- Attention to Detail
- Administrative Support
- Payroll Processing
Timeline
Assistant Manager of Operations
Storer Transportation
09.2019 - Current
Insurance Inspector
CIS Group
08.2017 - 08.2018
Dispatcher
Storer Transportation
Bus Driver
Storer Transportation
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