Camille Jackson
Tampa
Summary
Results-driven healthcare professional specializing in patient advocacy and personalized care planning. Expertise in problem-solving, multitasking, and team collaboration, ensuring timely appointments and effective communication within multidisciplinary teams.
Overview
10
10
years of professional experience
Work History
Care Advocate
Synergy
Palm Bay, FL
02.2023 - Current
- Facilitated patient access to healthcare services, ensuring timely appointments and follow-ups.
- Assisted patients in navigating insurance processes, enhancing understanding of benefits and coverage.
- Collaborated with multidisciplinary teams to develop personalized care plans for diverse patient populations.
- Monitored patient progress, providing updates to healthcare providers on adherence and outcomes.
Customer Care Representative
Reliacare
Palm Bay, FL
04.2021 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Identified recurring issues in customer feedback to suggest process improvements.
- Trained new team members on customer service protocols and best practices.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions using tools such as Zendesk and Slack.
Home Health Aide
Self-employed
Palm Bay, FL
11.2015 - 04.2021
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, promoting independence and enhancing quality of life.
- Managed medication administration and tracked client health progress effectively.
- Developed tailored care plans based on individual needs and preferences.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Skills
- Professional boundaries
- Self-awareness
- Healthcare
- Cultural history
- Problem-solving
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Electronic health records
- Data entry
- Customer service
- Insurance verification
- Medical terminology
Timeline
Care Advocate
Synergy
02.2023 - Current
Customer Care Representative
Reliacare
04.2021 - 01.2023
Home Health Aide
Self-employed
11.2015 - 04.2021