Seventeen years of experience in child and family services within the public sector have provided a strong foundation in program management, stakeholder collaboration, and problem-solving. This background, coupled with newly acquired Business Intelligence skills, offers a unique perspective to data analysis—one driven by a deep understanding of social service needs and a passion for improving outcomes.
Program Consultant provides expertise and guidance to organizations that run programs aimed at transitioning youth into adulthood, supporting Limited English Proficiency individuals, and managing Foster Care Assessment Programs. Responsible for assessing the effectiveness of existing programs, identifying areas for improvement, and providing recommendations for enhancing the overall quality and impact of these initiatives. This involves developing strategies for program enhancement, providing training to staff, and ensuring that the programs align with best practices and relevant WAC's and RCW's. Additionally, improving initiatives to better serve the needs of the target populations. As well as
• Gather, document, and model data to assess business trends, improving decision-making processes by 25%
• Evaluate current processes and develop improvement plans, resulting in 15% increase in operational efficiency
• Produce detailed reports for business decisions, enhancing data-driven strategy implementation using Power BI
• Managed 3-5 staff handling emergent child safety needs, reducing response time by 40%
• Implemented data tracking system for after-hours service utilization, leading to 25% improvement in resource allocation
• Developed and maintained partnerships with local agencies, resulting in a 50% increase in available emergency resources
Policy and procedure improvements
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