Dynamic and organized professional with a proven track record at the City of Scott, excelling in multi-line telephone operation and customer service. Adept at managing appointments and enhancing office efficiency through strong time management and document handling skills. Committed to creating welcoming environments and resolving customer inquiries with professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
City of Scott
02.2019 - Current
Greeted and assisted visitors, ensuring a welcoming environment.
Managed multi-line phone system for effective communication.
Scheduled appointments and maintained calendar accuracy.
Processed incoming and outgoing mail efficiently.
Handled inquiries with professionalism and courtesy.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone, or postal mail.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Retail Worker
Brothers on the Boulevard
02.2018 - 02.2019
Managed daily inventory processes and ensured accurate stock levels to support sales operations.
Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Used POS system to process sales, returns, online orders, and gift card activations.
Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Developed visual merchandising strategies that improved product visibility and customer engagement.
Implemented efficient checkout procedures, reducing wait times and enhancing customer satisfaction.
Food Service Worker
Candyland Cottage
10.2017 - 10.2018
Provided exceptional customer service in fast-paced food environment, ensuring satisfaction and repeat business.
Operated kitchen equipment efficiently, maintaining safety protocols and hygiene standards.
Assisted in food preparation, adhering to recipes and portion control guidelines for consistency.
Trained new staff on operational procedures, enhancing team performance and workflow efficiency.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Acadiana High School
Scott
Skills
Organization skills
Time management
Telephone skills
Data entry
Greeting and seating clients
Mail handling
Multi-line telephone operation
Document management
Professional demeanor
Typing speed
Office management
Tech-Savvy
Certification
L0273: Managing Floodplain Development through the NFIP