Summary
Overview
Work History
Education
Skills
LANGUAGE
Accomplishments
Timeline
Generic

Camille L Jones

Salt Lake City,UT

Summary

Performance-oriented retail professional offering motivational leadership skills and strong team-building abilities. Handles fast-paced, front-end work with decisive approach based on solid experience. Satisfy and delight customers by establishing and enforcing service-focused policies.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

13
13
years of professional experience

Work History

Team Leader

Target
08.2024 - 04.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Front End Department Manager

Smiths
12.2018 - 09.2024
  • Maintained cleanliness of front end area, including register stations and entrance/exit areas.
  • Observed areas to identify theft and shoplifting.
  • Supervised parking attendants in collecting and returning shopping carts and baskets.
  • Performed opening/closing duties as required, including counting cash drawers and preparing deposits.
  • Provide training for new employees to ensure we are meeting our metrics and goals.
  • Kept paperwork updated with internal standards and legal requirements.
  • Work directly with store director and assistant director to provide relief work and to gain experience to move into that position as it becomes available.
  • Collaborated with management to develop strategies aimed at improving overall efficiency within front end department.
  • Participated in meetings to improve quality and services.
  • Processed returns and exchanges according to company policies.
  • Set professional example and advised team to comply with policies and procedures.
  • Coordinated with other departments to facilitate smooth operations throughout entire store environment.
  • Handled escalated customer service issues to provide satisfactory resolutions for all parties involved.
  • Assisted customers with any questions or concerns they had while shopping in store.
  • Managed cashiers, overseeing performance, and promptly handling escalated issues.
  • Maintained store readiness with smooth coordination of opening and closing tasks.
  • Supervised front end team members in daily tasks and provided support as needed.
  • Coordinated breaks and monitored customer levels to keep service consistent.
  • Coached cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
  • Trained new employees on proper procedures and company policies for front end department.
  • Modeled exceptional customer service and engagement behaviors to team members.
  • Scheduled breaks, lunches, and shifts for all front end employees to maintain proper coverage.
  • Resolved customer complaints or issues in timely and professional manner.
  • Conducted regular performance evaluations for team members, providing feedback and suggestions for improvement.
  • Maximized employee performance with hands-on training and close mentoring.
  • Oversaw employee recruitment, training and onboarding processes.
  • Hired qualified employees using targeted strategies to reach candidates.
  • Managed daily workloads by organizing schedules and delegating tasks.
  • Controlled labor costs by using demand-based workflows.

Operations Manager

Maverik
08.2016 - 12.2018
  • Conducted staff meetings to review work activities and drive continuous improvement.
  • Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.
  • Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
  • Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
  • Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
  • Maintained financial and administrative controls, accurately tracking funds and keeping records current.
  • Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
  • Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.
  • Reviewed financial statements and activity reports to measure productivity or goal achievement.
  • Supervised administrative activities directly related to making products or providing services.
  • Evaluated supplier performance by price, quality and on-time delivery.

Lead Infant Room Teacher

Kids Count
09.2012 - 12.2016
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
  • Maintained confidentiality of children, family information and staff.
  • Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.

Education

GED -

SLCC

Skills

  • Budgeting expertise
  • Administrative Support
  • Credit returns processing
  • File Management
  • Complaint resolution
  • Customer Service
  • Cash Handling Accuracy
  • Price Verification
  • Shift checklists
  • Performance Improvement
  • Listening Skills
  • Goals and performance
  • Employee Motivation
  • Workflow Management
  • Operations
  • Problem-solving skills
  • Opening and closing procedures
  • Checkout monitoring
  • Staff Management
  • Refunds processing
  • Conflict Management
  • Fraud prevention
  • Display Setup
  • Effective Planning
  • Time Management
  • Relationship building and management
  • Employee Development
  • Policy administration
  • Schedule Management
  • Process Improvement
  • Decision-Making
  • Staff Training
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Professional Demeanor
  • Reliability
  • Reporting and documenting
  • Administration and Reporting
  • Employee Coaching and Mentoring
  • Team Collaboration
  • Shift Scheduling
  • Time management abilities
  • Self Motivation
  • Multitasking
  • Interpersonal Communication
  • Multitasking Abilities
  • Performance Evaluations
  • Good Judgment
  • Attention to Detail
  • Organizational Skills
  • Customer Relationship Management
  • Negotiation and Conflict Resolution
  • Professional and Courteous
  • Onboarding and Orientation
  • Positive Attitude
  • Performance Tracking and Evaluation
  • Feedback delivery
  • Task delegation
  • Change management
  • Excellent communication
  • Idea development and brainstorming

LANGUAGE

English
Fluent

Accomplishments

Onboarded Granite High School special needs individuals to work at Smiths with on the job training to prepare them for their growth and further job opportunities in their future.

Timeline

Team Leader

Target
08.2024 - 04.2025

Front End Department Manager

Smiths
12.2018 - 09.2024

Operations Manager

Maverik
08.2016 - 12.2018

Lead Infant Room Teacher

Kids Count
09.2012 - 12.2016

GED -

SLCC

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Camille L Jones