Camille Mcneil
Summary
HIGHLY MOTIVATED PROFESSIONAL WITH STRONG BACKGROUND IN CUSTOMER SERVICE AND MANAGEMENT. SEEKING A LONG TERM POSITION WHICH BEST UTILIZES MY EXPERIENCE AND SKILLS. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced retail leader ready to drive operational excellence and customer satisfaction. Proven ability to lead teams, optimize store performance, and adapt to changing demands. Strong communication skills, strategic planning, and inventory management expertise. Reliable collaborator focused on achieving results and fostering positive work environment.
Overview
28
28
years of professional experience
Work History
Store Director
Sunglasses Hut
01.2011 - 02.2021
- Increase sales from a $800 thousand to a $1.1 million in less than1 year
- Double sales Comp2 yrs in a row
- Trained and coach associates and manager
- Promote6 new managers in a2 yr time line
- Manage10 associate with a Sales Manager and a Sales Supervisor
- Planned and prepared work schedule, assigning employees to specific task
- Regularly conducted evaluations of staff members' performances, highlighting development opportunities.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
- Developed new store location from ground up by hiring and training efficient team.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
Store Manager
Victoria's Secret & PINK
11.2023 - Current
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Resolved customer complaints for improved store reputation and loyalty.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sleep Expert/Ast Manager
Mattress Firm
- 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Mentored team members to enhance professional development and accountability in workplace
- Reviewed sales and gross profit report to assess company efficiency
- Strengthened merchandising and promotional strategies to drive customer engagement
Store Training Supervisor
Target
01.2008 - 01.2011
- Execute Sales plan
- Merchandize dept (clothing)
- Customer Service
- Implemented training course for new recruits — speeding profitability
Store manager
Nine West
12.2004 - 12.2007
- Tripled division revenues for each sales associate
- Expanded sales to include mass market accounts
- Expand sales team from a5 to12
- Interview, hire and train employees
- Supervised employees, engaged in sales work, taking inventory, reconciling cash with sales receipts, keeping operating records and preparing daily record of transaction
Dept Manager
Linen’s N Things
12.1996 - 10.2004
- Planned and prepare work schedules, assigning employees to specific tasks
- Order merchandise and prepare requisition to replenish merchandise on hand
- Answer customer complains and inquires
- Interview, hire and train employees
- Locked and secure store
- Offer store Credit Cards
Education
Bachelor - Business Management
Hunter
07.2002
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Leadership
- Microsoft word
- Microsoft excel
- Documentation review
- English
- Guest services
- Sales leadership
- Staff leadership
- Strategic planning
Timeline
Store Manager
Victoria's Secret & PINK
11.2023 - Current
Store Director
Sunglasses Hut
01.2011 - 02.2021
Store Training Supervisor
Target
01.2008 - 01.2011
Store manager
Nine West
12.2004 - 12.2007
Dept Manager
Linen’s N Things
12.1996 - 10.2004
Sleep Expert/Ast Manager
Mattress Firm
- 06.2022
Bachelor - Business Management
Hunter
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