Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camille Medina

Amarillo

Summary

Customer service specialist with 18 years of experience and strong interpersonal skills. Adept at communicating with a variety of personalities in fast paced environments. Diplomatic, self-motivated, and able to multi-task effectively while maintaining strong attention to detail.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Trinity Fellowship Church
09.2024 - 06.2025
  • Kindly greeted visitors and directed them to appropriate areas, ensuring a welcoming environment.
  • Managed multi-line phone system, efficiently routing calls and addressing inquiries.
  • Enhanced security by monitoring surveillance cameras during business hours.
  • Handled sensitive information with confidentiality, adhering to company privacy guidelines.
  • Provided administrative support through correspondence, receiving packages, sorting mail, and creating an instruction manual for the front desk.

Calendar Specialist

Davy Knapp Photography
05.2023 - 09.2024
  • Enthusiastically contacted clients to review appointment details and create excitement around their photography session.
  • Managed high call volume while adhering to previously approved script.
  • Input client information into company calendar, booked hotel reservations, handled correspondence and logged all calls.
  • Empathetically addressed and swiftly resolved customer concerns.
  • Prepared, mailed and recorded all silent auction donations.

Customer Service Representative

Amarillo National Bank
12.2021 - 04.2023
  • Served as first point of contact to provide friendly, efficient, fast customer service and establish rapport with customers.
  • Answered multiple calls per day resolving customer inquiries efficiently, directing to proper personnel, and enhancing overall customer satisfaction and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
  • Performed various secretarial & clerical duties, including opening & closing accounts, issuing debit cards, wires, and cashier's checks

Dental Receptionist

Sparkman Orthodontics
11.2013 - 01.2016
  • Warmly greeted customers and facilitated communication between patients and dental staff, enhancing overall service quality.
  • Answered over 100 calls per day to offer office information, verify patient information and confirm appointments.
  • Processed payments and made deliveries to referring dentists.
  • Created engaging content for company social media.

Education

Bachelor of Arts - Theatre Performance, Voice & Dance

West Texas A&M University
Canyon, TX
01.2006

Skills

  • Exceptional customer service
  • Adaptability
  • Active Listening
  • Organization
  • Teamwork
  • Data Entry
  • Typing 60 WPM
  • Multi-Line Phone System
  • Microsoft Word & Excel
  • Point of Sale Knowledge

Timeline

Front Desk Receptionist

Trinity Fellowship Church
09.2024 - 06.2025

Calendar Specialist

Davy Knapp Photography
05.2023 - 09.2024

Customer Service Representative

Amarillo National Bank
12.2021 - 04.2023

Dental Receptionist

Sparkman Orthodontics
11.2013 - 01.2016

Bachelor of Arts - Theatre Performance, Voice & Dance

West Texas A&M University

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