Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Receptionist/Legal Secretary
DunnCox, Attorneys-at-Law
Kingston , Jamaica
06.2020 - 07.2024
Greeted visitors and provided them with assistance.
Provided excellent customer service at all times while interacting with both internal and external customers.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Assisted with onboarding of new employees by providing orientation information and support.
Participated in emergency response drills and maintained knowledge of safety procedures.
Legal Secretary
Nicholson Phillips, Attorneys-at-Law
Kingston , Jamaica
02.2012 - 05.2024
Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
Maintained attorney calendars by keeping track of appointments, meetings and conferences.
Acted as liaison between clients, vendors and attorneys.
Opened new client files and new matters in CMS.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Mentored junior team members and managed employee relationships.
Paralegal Officer
National Land Agency
Kingston , Jamaica
03.2008 - 08.2010
Drafted correspondence to clients and other attorneys.
Organized evidence for use at trial or hearing proceedings.
Advised clients on procedural matters related to their cases.
Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
Attended court proceedings to observe trials or hearings.
Provided administrative support such as answering phones or scheduling appointments.
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Responded to client calls and inquiries to deliver applicable information.
Receptionist/Legal Secretary
Williams McKoy & Palmer
Kingston , Jamaica
10.1994 - 02.2008
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Greeted visitors and provided them with assistance.
Scheduled appointments for clients, customers, and other visitors.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Provided excellent customer service at all times while interacting with both internal and external customers.
Telephone Operator/Receptionist
Mico University C.A.R.E Centre
Kingston, Jamaica
10.1994 - 02.2008
Answered incoming calls in a professional, courteous and timely manner.
Provided customer service to callers by answering questions and providing requested information.
Responded to customers' requests for assistance with various issues they were having.
Maintained updated records of customer interactions, transactions, comments and complaints.
Law Office Secretary at Jacek Jerzemowski - Law Office of Attorneys and Attorneys at LawLaw Office Secretary at Jacek Jerzemowski - Law Office of Attorneys and Attorneys at Law