Camille Payne
Puyallup,WA
Summary
Experienced healthcare professional with a thorough understanding of patient care coordination and support. Successfully facilitated comprehensive care plans, ensuring seamless communication between healthcare providers and patients. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hippotherapy Volunteer
Sundance Hippotherapy
09.2024 - Current
- Ensured patient safety and engagement while executing various therapeutic exercises on horses.
- Facilitated various therapeutic activities involving horses to engage patients.
- Maintained secure environment while practicing horse-based therapies under the direction of licensed Occupational Therapists.
- Developed strong problem-solving skills by assisting therapists in addressing unique challenges faced by patients during their road to recovery.
- Developed rapport with patients by showing empathy towards their unique challenges while encouraging them through the therapeutic process.
- Maintained a clean and organized therapy environment by maintaining materials, equipment, and facility spaces for optimal patient experience.
- Promoted a positive atmosphere for both staff and patients by demonstrating strong interpersonal skills and professional ethics at all times.
CNA/NAR Clinical Internship
Wesley Homes
09.2022 - 10.2022
- Assisted patients with daily activities, improving patient satisfaction and care quality through attentive support
- Provided compassionate care to patients, enhancing daily living activities and fostering a nurturing environment for improved well-being and recovery
- Partnered with healthcare team to implement personalized care plans, ensuring comprehensive support and optimal patient outcomes
- Meticulously monitored patient vital signs and symptoms, promptly reporting changes to nursing staff for timely interventions
- Introduced creative engagement activities for patients, boosting morale and promoting cognitive stimulation during recovery periods
- Implemented personalized care strategies, enhancing patient comfort and recovery rates while fostering a nurturing environment for optimal well-being
Insurance Specialist
BEAT Physical Therapy
07.2017 - 04.2018
- Specialized in insurance verifications and pre-authorizations for various patients in the physical therapy clinic
- Streamlined insurance verification processes, reducing pre-authorization turnaround time and enhancing patient care efficiency at BEAT Physical Therapy
- Optimized insurance claim procedures, resulting in improved reimbursement rates and reduced claim denials for the physical therapy clinic
- Meticulously managed patient insurance information, ensuring accuracy and compliance with healthcare regulations and insurance policies
- Coordinated with healthcare providers and insurance companies to resolve complex coverage issues, facilitating seamless patient treatment plans
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
Project Manager
ISI Professional Services LLC
01.2014 - 09.2016
- Program manager for a military contractor managing Physical Health Assessments (PHAs) for the Massachusetts National Guard, Louisiana National Guard, and Florida National Guard
- Managed payroll and reviewed contracts for travel medical providers.
- Coordinated complex travel arrangements and on-base PHA events, ensuring seamless operations and compliance with military protocols
- Fostered strong relationships with medical providers and military personnel, facilitating smooth execution of health assessment programs
- Implemented new strategies to optimize resource allocation and improve the overall effectiveness of the PHA events on base
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Physical Therapist Technician
AAA Physical Therapy
06.2013 - 12.2014
- Collaborated with individuals from diverse backgrounds and health conditions.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Ensured seamless workflow management for optimal clinic operations.
- Meticulously executed treatment plans as directed by PTs and PTAs., maintaining accurate patient records and ensuring adherence to prescribed therapies
- Contributed to treatment innovation by proposing creative exercise modifications, enhancing patient engagement and recovery outcomes
Education
Bachelor of Science - Pre-Med/ Exercise Sciences
Brigham Young University
Provo, UT01-2013
Minor - Psychology
Brigham Young University
Provo, UT01-2013
Skills
- Teamwork and collaboration
- Organized and efficient
- Customer service
- Relationship building
- Computer skills
- Adaptability and dependability
- Time management
Certification
- HIPPA Compliance Certification, University of Maryland Baltimore College, 2019
- Medical Terminology Certification, University of Maryland Baltimore College, 2019
Timeline
Hippotherapy Volunteer
Sundance Hippotherapy
09.2024 - Current
CNA/NAR Clinical Internship
Wesley Homes
09.2022 - 10.2022
Insurance Specialist
BEAT Physical Therapy
07.2017 - 04.2018
Project Manager
ISI Professional Services LLC
01.2014 - 09.2016
Physical Therapist Technician
AAA Physical Therapy
06.2013 - 12.2014
Bachelor of Science - Pre-Med/ Exercise Sciences
Brigham Young University
Minor - Psychology
Brigham Young University
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