Camille Poynter
Houston,TX
Summary
Experienced and dedicated service industry professional with a strong background in customer service, bartending, and restaurant operations. Bilingual in English and Spanish, with a proven track record of providing excellent customer experiences in fast-paced environments. Team-oriented and adept at handling multiple responsibilities while maintaining high standards of service and communication.
Overview
10
10
years of professional experience
Work History
Bartender Trainer
The Rustic
10.2023 - Current
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Create a remarkable guest experience by crafting high-quality drinks and ensuring excellent service in a lively, fast-paced environment.
- Clean and maintain the bar area, ensuring it is fully stocked, organized, and prepared for busy shifts.
- Engage with guests, providing a friendly and welcoming atmosphere while managing multiple drink orders efficiently.
- Handle cash and credit transactions accurately, ensuring a smooth checkout process.
Server Trainer
Longhorn Steakhouse
08.2021 - 12.2023
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided high-quality service to guests by taking orders, ensuring proper food presentation, and delivering meals in a timely manner.
- As a bartender, crafted cocktails, poured drinks accurately, and maintained cleanliness in the bar area.
- Managed multitasking responsibilities in a fast-paced environment, including taking orders, processing payments, and handling customer inquiries.
- Maintained consistent high standards of food safety and sanitation.
Receptionist
Country Club Of Louisiana
12.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in customer service roles such as food running, banquet serving, and bussing, ensuring smooth operations during busy shifts.
- Delivered outstanding customer service while interacting with high-profile members, addressing their needs efficiently.
Reception Manager
Cypress Veterinary Hospital
02.2015 - 12.2020
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Answered and made phone calls, scheduled appointments, and assisted clients with various inquires.
- Processed paperwork, managed patient files, and handled prescriptions and invoices.
- Assisted in maintaining clinic operations by performing clerical tasks, ensuring accuracy and timeliness in all processes.
Education
High School Diploma -
Sulphur High School
Sulphur, LA05-2020
Skills
- Customer Service: 5 years of experience delivering exceptional service
- Bilingual (English/Spanish): Fluent in both languages, with the ability to assist diverse customers
- Restaurant & Bar Experience: Skilled in both front-of-house service and bartending
- Multi-tasking & Time Management: Excellent at managing multiple tasks in high-pressure environments
- Multi-line Phone Systems: Experienced in managing phone systems in high-volume environments
- Front Desk Operations: Knowledge of scheduling, answering phones, and handling customer inquiries
- Performance skills
- Cash handling proficiency
- Product presentation
- Specialty drink creation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender Trainer
The Rustic
10.2023 - Current
Server Trainer
Longhorn Steakhouse
08.2021 - 12.2023
Receptionist
Country Club Of Louisiana
12.2020 - 07.2021
Reception Manager
Cypress Veterinary Hospital
02.2015 - 12.2020
High School Diploma -
Sulphur High School
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