Summary

Overview

Work History

Education

Skills

Languages

Timeline

Camille Poynter

Houston,TX

Summary

Experienced and dedicated service industry professional with a strong background in customer service, bartending, and restaurant operations. Bilingual in English and Spanish, with a proven track record of providing excellent customer experiences in fast-paced environments. Team-oriented and adept at handling multiple responsibilities while maintaining high standards of service and communication.

Overview

years of professional experience

Work History

Bartender Trainer

The Rustic

Houston, TX

10.2023 - Current

Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Create a remarkable guest experience by crafting high-quality drinks and ensuring excellent service in a lively, fast-paced environment.
Clean and maintain the bar area, ensuring it is fully stocked, organized, and prepared for busy shifts.
Engage with guests, providing a friendly and welcoming atmosphere while managing multiple drink orders efficiently.
Handle cash and credit transactions accurately, ensuring a smooth checkout process.

Server Trainer

Longhorn Steakhouse

Baton Rouge, LA

08.2021 - 12.2023

Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Trained new team members on restaurant procedures, menu items, and performance strategies.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Provided high-quality service to guests by taking orders, ensuring proper food presentation, and delivering meals in a timely manner.
As a bartender, crafted cocktails, poured drinks accurately, and maintained cleanliness in the bar area.
Managed multitasking responsibilities in a fast-paced environment, including taking orders, processing payments, and handling customer inquiries.
Maintained consistent high standards of food safety and sanitation.

Receptionist

Country Club Of Louisiana

Baton Rouge, LA

12.2020 - 07.2021

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Assisted in customer service roles such as food running, banquet serving, and bussing, ensuring smooth operations during busy shifts.
Delivered outstanding customer service while interacting with high-profile members, addressing their needs efficiently.

Reception Manager

Cypress Veterinary Hospital

Sulphur, LA

02.2015 - 12.2020

Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
Answered and made phone calls, scheduled appointments, and assisted clients with various inquires.
Processed paperwork, managed patient files, and handled prescriptions and invoices.
Assisted in maintaining clinic operations by performing clerical tasks, ensuring accuracy and timeliness in all processes.