Camille Randle
Austin,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Lil Caesar’s
09.2014 - 10.2016
- I instructed my staff on how to make pizzas provide customer service and how to greet customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
CNA
Brightstar Care Of Austin
12.2019 - 01.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Health/Claims Representative
Alorica
11.2020 - 04.2021
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
- Investigates, evaluates, negotiates and settles auto and property damage claims.
- Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
- Manage an inventory of claims.
- Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
- Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
Law Office Manager (Call Center)
The Law Offices of Alex R. Hernandez Jr
04.2021 - 03.2023
- Schedule calls, book client calls call clients and inquire about next steps.
- Customer complaints
- Worked with litigation management software systems.
- Effectively navigated State clerk, court and judicial websites.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Completed data entry of legal documents into electronic filing systems.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Scheduled and made appointments for Number attorneys.
- Planned and organized internal and external events, meetings and conferences.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Negotiated and executed contracts on behalf of department.
Claims Adjuster
Service Insurance
06.2023 - Current
- Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
- Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
- Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
- Applies knowledge of estimating standards ranging from minor to moderate complexity.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Education
Associate Of Business Administration - Business
Austin Community College
Austin, TXSkills
- Communication,Ability to Work Under Pressure Decision Making Time Management Self-motivation Conflict Resolution Leadership Adaptability
- Critical Thinking
- Personnel Management
- Organization and Prioritization Skills
- Multi-Line Telephone Systems
- Client Satisfaction
- Client Communication
- Technical Skills
- Word Processing
- Highly motivated
- Advanced oral and written communication skills
Certification
- CNA - Certified Nurse Assistant
Timeline
Claims Adjuster
Service Insurance
06.2023 - Current
Law Office Manager (Call Center)
The Law Offices of Alex R. Hernandez Jr
04.2021 - 03.2023
Health/Claims Representative
Alorica
11.2020 - 04.2021
CNA
Brightstar Care Of Austin
12.2019 - 01.2020
Manager
Lil Caesar’s
09.2014 - 10.2016
Associate Of Business Administration - Business
Austin Community College
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