Camille Rivington
Denver,United States
Summary
Expert in customer service and problem-solving, adept at multitasking and maintaining high safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess
Local Jones
10.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
Shift Lead
Insomnia Cookies
03.2021 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Enhanced customer satisfaction by providing efficient and accurate food service in a timely manner.
- Increased sales revenue by employing effective communication and persuasive selling techniques.
- Ensured proper storage conditions were maintained for cookies at all times, preserving freshness, taste and quality.
Education
No Degree - Criminology
University of Denver
Denver, COBachelor of Criminal Justice - Criminalistics
Tiffin University
Tiffin, OH05.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Detail Oriented
- Interactive communication skills
- Efficient collaboration
- Flexible and Adaptable
- Reliable and Trustworthy
- Problem-Solving
- Decision-Making
Timeline
Hostess
Local Jones
10.2022 - Current
Shift Lead
Insomnia Cookies
03.2021 - 10.2022
No Degree - Criminology
University of Denver
Bachelor of Criminal Justice - Criminalistics
Tiffin University
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