Camille Robertson
McKinney,TX
Summary
Operations Director with proven ability to review, analyze, and evaluate business procedures. Specializes in the implementation of policies and business models that will improve day-to-day operations. Ensures adherence to safety protocols that result in adequate and safe work environments. Frequently perform financial, and operational audits resulting in an increase in profit margins. Seeking opportunities to leverage management skills in a collaborative environment. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Experienced Director
The Goddard School
05.2021 - 05.2023
- Apply proactive behavior management techniques for classroom discipline training for new and current staff members
- Select optimal curriculum and create daily lesson plan reviews to meet educational requirements that help children succeed in varying developmental stages
- Perform daily bookkeeping, facilities tour scheduling, and interface with potential customers utilizing excellent communication skills
- Obtain and implement knowledge of all Quality Assurance policies and standards
- Utilize advanced Computer skills and literacy
- Employs excellent time management to complete tasks with precision and accuracy
- Heavy interface with senior management to achieve strategic implementation of goals and objectives
- Employ extensive training to identify signs of trauma and emotional distress in children and follow protocol and state-mandated support and reporting guidelines.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Identified and approved equipment and elements required for productions.
- Developed schedules for production, editing, and duplication for timely delivery.
Assistant Director
The Goddard School
03.2019 - 05.2021
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Led team of 30 teaching professionals in special projects and daily operations.
- Assisted senior leadership in managing all aspects of operations.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
Coding Support Staff
George Cooper Health Group
02.2013 - 12.2016
- Applied knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures to ensure proper code selection
- Provided coding support to senior staff
- Selected/assigned codes from the current version of several coding systems to include current versions of the International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and/or Healthcare Common Procedure Coding System (HCPCS)
- Applies codes based on guidelines specific to certain diagnoses, procedures, and other criteria (in inpatient and outpatient settings) used to classify patients under the Veterans Equitable Resource Allocation (VERA) program that categorizes all VA patients into specific classes representing their clinical conditions and resource needs
- Monitored ever-changing regulatory and policy requirements affecting coded information for the full spectrum of services provided by the VAMC
- Complied with coding changes.
Administrative Assistant
Face The Music Vocal Coaching
01.2008 - 01.2013
- Scheduled all lessons, managed accounting software, collected payments, and assisted with financial statements at year-end
- Maintained break area and replenished drinks designated for students
- Assisted with planning of annual showcase concerts including booking venues, issuing payments to vendors, and managing communication with students and parents
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Created and maintained spreadsheets and developed administrative and logistical reports
- Processed financial documents including contracts, expense reports, and invoices
- Performed complex administrative management of sensitive and confidential student information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Bachelor of Science - Kinesiology
Midwestern State University
Wichita Falls, TX05.2018
Skills
- People Management
- Administrative Support
- Hiring and Retention
- Plan Schedule
- Organizational Development
- Recruiting and Hiring
- Operational Reporting
- Crisis Management
Certification
- Licensed Claims Adjuster - Texas License # 3022032 Florida License # G021965
Timeline
Experienced Director
The Goddard School
05.2021 - 05.2023
Assistant Director
The Goddard School
03.2019 - 05.2021
Coding Support Staff
George Cooper Health Group
02.2013 - 12.2016
Administrative Assistant
Face The Music Vocal Coaching
01.2008 - 01.2013
Bachelor of Science - Kinesiology
Midwestern State University
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