Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Camille Robinson

Elizabethport,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Boll and Branch
10.2021 - 02.2022
  • Engage with customers across multiple platforms (email, phone, and chat) via ZenDesk
  • Place orders and investigate lost or delayed orders via USPS and UPS
  • Assist with return forms and process returns shipped to HQ
  • Manage personal customer satisfaction score through continuous relationship building
  • Work cross functionally to identify issues, solve problems and share communications
  • Partner with customer insights team to surface customer feedback
  • Maintain knowledge of products, pricing, and currently running promotions

Ophthalmic Tester

The Eye Center
11.2020 - 09.2021
  • Run diagnostic tests per instruction of physicians
  • Assist technicians by starting dilation process or reading current eye prescriptions
  • Maintaining work flow while completing add on testing
  • Record and report inventory of supplies to order technician
  • Pick up clerical duties as needed

Optometric Technician/Receptionist

Drs Barnes and Carter LLC (Optometrists)
10.2019 - 03.2020
  • Answer calls and schedule appointments
  • Take messages for the physicians
  • Check in patients while checking insurance and talking copays
  • Do eye testing post exam per request of doctor
  • Order contacts and organize supply once shipment is received
  • Experience using OfficeMate, ExamWriter, Practice Bridge Management

Certified Nursing Assistant – Transitional Care Unit

Mountainside Hospital – Hackensack UMC
01.2017 - 10.2019
  • Assists patients with activities of daily living
  • Answer call bells
  • Takes vital signs
  • Get patients up and ready for therapy
  • Execute secretarial duties pertaining to progress and charting specific to each patient
  • Acted as interim transport
  • Provided occasional 1:1 observation for combative and fall risk patients
  • Experience using Epic for electronic charting of changes within patients to ensure the entire care team had latest observations

Patient Attendant

Mountainside Hospital – Hackensack UMC
02.2016 - 01.2017
  • Provides for the safety of the patient by providing continuous observation when needed
  • Work with Crisis patients and fall risks

Certified Nursing Assistant

Inglemoor Rehabilitation Center
10.2015 - 01.2016
  • Assist residents with mobility
  • Assist residents with personal hygiene and grooming
  • Assist in promoting resident safety and environmental cleanliness
  • Assist residents in meeting nutrition and elimination needs

Education

Essex County College
Newark, NJ

Alaris Health at St. Mary’s
Orange, NJ

Certified Nursing Assistant Apprenticeship Program -

Youth Transitions to Work
Newark, NJ
09.2015

High School Diploma - Instruction in Medical Terminology, Anatomy & Physiology I & II, Biology and Chemistry, Dynamics of Health Care

Essex County Vocational Technical Schools – Newark Tech
Newark, NJ
06.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Conflict resolution
  • Payment processing
  • Product knowledge
  • Live chat support
  • Product promotion
  • Shipping and logistics

Timeline

Customer Service Representative

Boll and Branch
10.2021 - 02.2022

Ophthalmic Tester

The Eye Center
11.2020 - 09.2021

Optometric Technician/Receptionist

Drs Barnes and Carter LLC (Optometrists)
10.2019 - 03.2020

Certified Nursing Assistant – Transitional Care Unit

Mountainside Hospital – Hackensack UMC
01.2017 - 10.2019

Patient Attendant

Mountainside Hospital – Hackensack UMC
02.2016 - 01.2017

Certified Nursing Assistant

Inglemoor Rehabilitation Center
10.2015 - 01.2016

Alaris Health at St. Mary’s

Certified Nursing Assistant Apprenticeship Program -

Youth Transitions to Work

High School Diploma - Instruction in Medical Terminology, Anatomy & Physiology I & II, Biology and Chemistry, Dynamics of Health Care

Essex County Vocational Technical Schools – Newark Tech

Essex County College
Camille Robinson