Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camille Showell

Brunswick,USA

Summary

  • Front Desk Rep
  • Night Auditor
  • Breakfast Attendant
  • Customer Service Rep
  • Call Center Experience
  • Medical Office Assistant
  • Home Health Scheduler
  • Staffing Coordinator
  • Office Administration
  • Remote Customer Service Rep

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

15
15
years of professional experience

Work History

Front Desk Agent/Night Auditor/Breakfast Attendant

Comfort Suites/Laquinta Inn
Tampa, FL
12.2022 - 11.2024
  • Performed all check-in and check-out tasks
  • Managed online and phone reservations
  • Informed customers about payment methods and verify their credit card data
  • Registered guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcomed guests upon their arrival and assign rooms
  • Provided information about our hotel, available rooms, rates and amenities
  • Responded to clients' complaints in a timely and professional manner
  • Liaised with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsold additional facilities and services, when appropriate
  • Closed out books for the night, Ran reports
  • Breakfast center setup and cleanup/prep for next shift

Office and Remote Scheduling Coordinator

Georgia Living Senior Home Care
Brunswick, GA
03.2020 - 12.2022
  • Responsible for selecting, matching and scheduling of employees using the company database. Coordinated with other departments to ensure efficient scheduling.
  • Managed HMO, PPO, Medicare, and Medicaid insurance claims, billing and Prior authorizations
  • Resolved scheduling disputes in an effective manner.
  • Assisted in resolving customer service inquiries from clients or customers via phone, email, or chat.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Data entry of care notes, various administrative tasks, and answered phones.
  • Assisted with interviewing, hiring and orienting caregiving staff
  • Supervised caregiving staff about attendance, schedule and availability
  • Maintained the caregiver schedule and create monthly availability for staff
  • Ensured accurate and timely communication between office and field staff
  • Maintained employee records and credentials, and client charts and logbooks to compliance
  • Assist in the preparation of documentation for counseling field staff, and responding to issues regarding field staff.
  • Prepared and processed payroll, mileage reimbursement, petty cash
  • Ordered office supplies, coordinated repair of equipment with applicable contractors
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Monitored incoming calls and dispatched appropriate personnel for emergency response.
  • Verified accuracy of all documentation prior to submitting it for review or approval.
  • Scheduled shift changes for on-call employees as needed based upon workload requirements.

Front Desk Agent/Breakfast Attendant

Jameson Inn
Brunswick, GA
03.2019 - 02.2020
  • Performed all check-in and check-out tasks
  • Managed online and phone reservations
  • Informed customers about payment methods and verify their credit card data
  • Registered guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcomed guests upon their arrival and assign rooms
  • Provided information about our hotel, available rooms, rates and amenities
  • Responded to clients' complaints in a timely and professional manner
  • Liaised with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsold additional facilities and services, when appropriate
  • Breakfast center setup and cleanup/prep for next shift

HR Assistant/ Staffing Scheduler

Considerate Care Home Care
Bethesda, MD
02.2015 - 01.2019
  • Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection, maintained job descriptions
  • Prepared employees for assignments by establishing and conducting orientation and training programs
  • Manage insurance claims & billing
  • Completes human resource operational requirements by scheduling and assigning employees; following up on work results
  • Maintained human resource staff by recruiting, selecting, orienting, and training employees
  • Maintained human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results
  • Handled leave of absence, FMLA, short and long term disability claims
  • Processed work comp claims, provided information to the carrier regarding disputed claims, provided employee payroll information to the carrier, attended monthly claims meetings/reviews
  • Greeted, instructed, directed and scheduled patients and visitors
  • Entered new and established patient information into the computer
  • Maintained employee records and credentials, and client charts
  • Prepared governmental compliance reports including Worker's Compensation, EEO, Unemployment
  • Performed administration duties involving E-Verify, I-9 recertification, staff driver license reports, etc
  • Responded to State Unemployment requests for termination information
  • Assisted in the preparation of documentation for counseling field staff and responding to issues regarding field staff
  • Performed clerical duties such as data input, record audits, mailing, and various office machine use
  • Answered incoming calls, set appointments for patients, dispatched messages and/or calls
  • Performed patient care activities within the scope of data entry/processing and patient account functions
  • Maintained constant communication with patients, families, and employees, in a caring, friendly, personal and professional approach

Remote Staffing Coordinator/Admin Assistant/CSR

Assisting Hands Home Care
Bethesda, MD
01.2010 - 01.2019
  • Responsible for selecting, matching and scheduling of employees out of the company database
  • Managed insurance claims, billing and prior authorizations
  • Scheduled or conducted new employee orientations.
  • Matched and scheduled the caregiver to go into clients home to provide personal care as requested by the client
  • Data entry of care notes an other administrative tasks.
  • Answered phones both in office and the weekend on call
  • Assisted with interviewing, hiring, and orienting caregiving staff.
  • Supervised caregiving staff about attendance, schedule and availability
  • Maintained the caregiver schedule and created monthly availability for staff
  • Ensured accurate and timely communication between office and field staff
  • Maintained employee records and credentials, and client charts and logbooks to compliance
  • Assisted in the preparation of documentation for counseling field staff and responding to issues regarding staff
  • Developed and maintained a pool of qualified candidates for future staffing needs.
  • Utilized staffing software to track employee availability, shifts, and time-off requests.
  • Coordinated and planned work shift schedules according to availability.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

Education

Medical Assisting Certificate -

Florida College of Business
Florida
06.1991

Skills

  • Hotel experience
  • Guest Services
  • Medical records
  • Medical terminology
  • Insurance verification
  • Referral coordination
  • Data entry
  • Medical billing
  • Intake documentation
  • Customer service and support
  • Scheduling and staffing assignments
  • Leadership
  • Interviewing
  • Payroll
  • Office management
  • Guest relations
  • Administrative skills
  • Conflict and issue documentation
  • Microsoft office
  • Human Resources
  • Office Management

Timeline

Front Desk Agent/Night Auditor/Breakfast Attendant

Comfort Suites/Laquinta Inn
12.2022 - 11.2024

Office and Remote Scheduling Coordinator

Georgia Living Senior Home Care
03.2020 - 12.2022

Front Desk Agent/Breakfast Attendant

Jameson Inn
03.2019 - 02.2020

HR Assistant/ Staffing Scheduler

Considerate Care Home Care
02.2015 - 01.2019

Remote Staffing Coordinator/Admin Assistant/CSR

Assisting Hands Home Care
01.2010 - 01.2019

Medical Assisting Certificate -

Florida College of Business

Similar Profiles

CREATE PROFILE
Camille Showell