Camille Swindle

• Supervise team and provide clear objectives and consistent performance-oriented policies
• Meet financial targets by establishing budgets and controlling expenses
• Demonstrate safety procedures and monitor compliance
• Cover daily business requirements
• Prepare schedules and assignments to meet business demands
• Cross train staff in secondary roles to expand operational diversity
• Empower employees to independently resolve problems and disputes
• Maximize customer satisfaction by teaching associates to build trust, meet customer needs and provide excellent customer service
• Maintain accurate records to control inventory and ordering discrepancies
• Maintain accurate staffing records to maintain payroll records
• Encourage sales through promotions and special offers
• Resolve customer complaints quickly and completely
• Compile customer concerns to recommend improvements.
• Managed and motivated employees to be productive and engaged in work.
• Cross-trained existing employees to maximize team agility and performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sedgwick , Memphis, TN

• Use computers (dual monitors) for various applications, such as database management or word processing.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Assist with processing Workers Compensation claims as well as Short Term Disability, FMLA and Job Accommodations.

• Provided needed information, such as paperwork payments etc.

• Advised clients of plan specifics, also assist with filing correct claims.

• Provided primary customer support to internal and external customers.

• Maintained customer satisfaction with forward-thinking strategies focused on

addressing customer needs and resolving concerns.

• Answered average of 90 calls, emails and faxes per day, addressing customer

inquiries, solving problems and providing product information.