Summary
Overview
Work History
Education
Skills
Certification
Career Interests
Professional Memberships Activities
Awards
Timeline
Generic

Camille Tamlyn

Raleigh,North Carolina

Summary

Dynamic and results oriented professional with a passion for leadership development seeking a challenging role as a Global Leadership Development Lead.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Analyst, Business Operations, PPA Team

Verizon
12.2018 - Current
  • Point of contact with Business account managers to determine cost effective options for customers via plan or device options
  • Performs account analysis and creates reports for customers on usage, pricing and device availability
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Creates and manages the scheduling and implementation of training on self-service tools and products to customers
  • Trains new hires for Center of Excellence employment, including training on the ACSS and Omni 360 interfaces
  • Selected for the 2023 "Walk a Mile" program where I composed, designed and presented training modules to our partners in the Philippines and India.
  • Authored comprehensive, step-by- step handling methods and role play sessions for customer service.
  • Successfully scheduled and delivered interactive training sessions to 4 classes of 12 within a 4 month period
  • Works closely with various stakeholders at different levels within the organization to execute project goals
  • Completed PMI/project management training course in 2020-2021, via Verizon program

Library Assistant

Wake County Public Libraries
07.2017 - 01.2020
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Provided valuable research assistance to patrons seeking information or guidance on various topics.
  • Streamlined library operations by assisting in the accurate cataloging and organization of materials.
  • Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
  • Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively.
  • Elevated user satisfaction rates with hands-on training sessions covering popular e-resource platforms such as OverDrive or Libby apps for e-books and audiobooks.


Head Librarian

Living Arts College
02.2015 - 07.2015
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Enhanced library user experience by implementing a digital catalog system and streamlining book search processes.
  • Oversaw budget management, optimizing resource allocation for maximum impact on patron services.
  • Prepared and submitted a budget for Library books, periodicals, online resources
  • Provided reference services for the faculty and students
  • Assisted library patrons with resolving computer problems.
  • Collaborated with instructors to integrate Library usage with class work
  • Coordinated student textbook ordering and distribution.

Assessment Specialist

JavelinHR
08.2013 - 12.2014
  • Conduct and score job related simulations over the phone, including scripted role play, and written assessments based on the product information (P.I.) for pharmaceuticals.
  • Scored assessments using quality metrics set by clients and company to ensure accurate and consistent scoring.
  • Trained fellow assessment specialists to ensure consistent application of established evaluation standards across the department.
  • Evaluated effectiveness of existing assessments, making data-driven recommendations for revisions or replacements as necessary.
  • Communicated results of participant assessment period in writing and verbally and assisted in preparation of final assessment report.

Media Coordinator

Lockhart Elementary School
10.2012 - 06.2013
  • Collaborates with grades K-5 teachers to incorporate library lessons into core curriculum
  • Enhanced student research skills by teaching effective database usage and information evaluation techniques.
  • Promoted reading comprehension and literary appreciation through engaging book talks and reading programs.
  • Assisted in budget management by selecting appropriate resources based on curriculum needs and cost-effectiveness analysis.
  • Managed an extensive collection of print and digital materials, ensuring access to high-quality resources for academic success.
  • Engages students, staff, administration, and the community to promote and expand the school library media program using contests, giveaways and school-wide projects.
  • Collaborated with teachers to develop cross-curricular projects, integrating library resources into classroom instruction.
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Trained student volunteers in various aspects of library operations such as shelving books, assisting patrons, and organizing special events.


Technology Facilitator

Clayton High School
08.2010 - 06.2011
  • Enhanced technology integration by developing and implementing innovative strategies for educators.
  • Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
  • Organized professional development workshops focusing on technology integration best practices for faculty members.
  • Managed budgetary resources earmarked for technology initiatives, ensuring that funds were allocated efficiently towards projects delivering maximum impact on student learning experiences.
  • Increased teacher efficiency by providing training on various technological tools and software applications.
  • Creates technology tool specific modules and instructs teachers on how to use these tools in the classroom in reworked lesson plans
  • Collaborates with teachers to develop subject-specific curriculum that utilized computer skills and current technology
  • Trains teachers and staff on using new and emerging technology classrooms through a friendly, accessible, and "no-fear" approach
  • Evaluates resources with teachers, media and technology staff to identify gaps in the library collection.

Education

Master of Arts - Rhetoric And Composition

North Carolina State University
Raleigh
09.2011

Master of Science - Library And Information Science

North Carolina Central University
Durham, NC
06.2010

Bachelor of Arts - Communications Arts

Brooklyn College
Brooklyn, NY
09.1999

Skills

  • Planning and coordination
  • Public Speaking
  • Interpersonal Communication
  • Online Instruction
  • Materials Preparation
  • Materials Preparation
  • Group and individual instruction

Certification

-Google Project Management Certification

-Biowork Certification

Career Interests

Human Resources, Training, Career development and recruiting opportunities

Professional Memberships Activities

  • PMI Membership, Project Management Institute, Student level membership, https://www.pmi.org
  • North Carolina State University Alumni Association, Alumni of the College of Humanities and Social Sciences

Awards

  • 12/20/21, Career Circle/RISE Grant Recipient December 2021, Google Project management, United States, Awarded 2021 CareerCicle grant for Google project management certification training course and development, Careercircle.com/RISE
  • 12/23/20, Verizon Spotlight Award winner, Productivity, United States, Top performer in the Center of Excellence, Norris Davis. Manager
  • 10/25/20, Verizon Spotlight Award, Team Player, United States, Awarded for helping others across all levels of the Center of Excellence, Norris Davis, Manager

Timeline

Analyst, Business Operations, PPA Team

Verizon
12.2018 - Current

Library Assistant

Wake County Public Libraries
07.2017 - 01.2020

Head Librarian

Living Arts College
02.2015 - 07.2015

Assessment Specialist

JavelinHR
08.2013 - 12.2014

Media Coordinator

Lockhart Elementary School
10.2012 - 06.2013

Technology Facilitator

Clayton High School
08.2010 - 06.2011

Master of Arts - Rhetoric And Composition

North Carolina State University

Master of Science - Library And Information Science

North Carolina Central University

Bachelor of Arts - Communications Arts

Brooklyn College

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Camille Tamlyn