Camille Tamlyn
Raleigh,North Carolina
Summary
Dynamic and results oriented professional with a passion for leadership development seeking a challenging role as a Global Leadership Development Lead.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Analyst, Business Operations, PPA Team
Verizon
12.2018 - Current
- Point of contact with Business account managers to determine cost effective options for customers via plan or device options
- Performs account analysis and creates reports for customers on usage, pricing and device availability
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Creates and manages the scheduling and implementation of training on self-service tools and products to customers
- Trains new hires for Center of Excellence employment, including training on the ACSS and Omni 360 interfaces
- Selected for the 2023 "Walk a Mile" program where I composed, designed and presented training modules to our partners in the Philippines and India.
- Authored comprehensive, step-by- step handling methods and role play sessions for customer service.
- Successfully scheduled and delivered interactive training sessions to 4 classes of 12 within a 4 month period
- Works closely with various stakeholders at different levels within the organization to execute project goals
- Completed PMI/project management training course in 2020-2021, via Verizon program
Library Assistant
Wake County Public Libraries
07.2017 - 01.2020
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively.
- Elevated user satisfaction rates with hands-on training sessions covering popular e-resource platforms such as OverDrive or Libby apps for e-books and audiobooks.
Head Librarian
Living Arts College
02.2015 - 07.2015
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Enhanced library user experience by implementing a digital catalog system and streamlining book search processes.
- Oversaw budget management, optimizing resource allocation for maximum impact on patron services.
- Prepared and submitted a budget for Library books, periodicals, online resources
- Provided reference services for the faculty and students
- Assisted library patrons with resolving computer problems.
- Collaborated with instructors to integrate Library usage with class work
- Coordinated student textbook ordering and distribution.
Assessment Specialist
JavelinHR
08.2013 - 12.2014
- Conduct and score job related simulations over the phone, including scripted role play, and written assessments based on the product information (P.I.) for pharmaceuticals.
- Scored assessments using quality metrics set by clients and company to ensure accurate and consistent scoring.
- Trained fellow assessment specialists to ensure consistent application of established evaluation standards across the department.
- Evaluated effectiveness of existing assessments, making data-driven recommendations for revisions or replacements as necessary.
- Communicated results of participant assessment period in writing and verbally and assisted in preparation of final assessment report.
Media Coordinator
Lockhart Elementary School
10.2012 - 06.2013
- Collaborates with grades K-5 teachers to incorporate library lessons into core curriculum
- Enhanced student research skills by teaching effective database usage and information evaluation techniques.
- Promoted reading comprehension and literary appreciation through engaging book talks and reading programs.
- Assisted in budget management by selecting appropriate resources based on curriculum needs and cost-effectiveness analysis.
- Managed an extensive collection of print and digital materials, ensuring access to high-quality resources for academic success.
- Engages students, staff, administration, and the community to promote and expand the school library media program using contests, giveaways and school-wide projects.
- Collaborated with teachers to develop cross-curricular projects, integrating library resources into classroom instruction.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Trained student volunteers in various aspects of library operations such as shelving books, assisting patrons, and organizing special events.
Technology Facilitator
Clayton High School
08.2010 - 06.2011
- Enhanced technology integration by developing and implementing innovative strategies for educators.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Organized professional development workshops focusing on technology integration best practices for faculty members.
- Managed budgetary resources earmarked for technology initiatives, ensuring that funds were allocated efficiently towards projects delivering maximum impact on student learning experiences.
- Increased teacher efficiency by providing training on various technological tools and software applications.
- Creates technology tool specific modules and instructs teachers on how to use these tools in the classroom in reworked lesson plans
- Collaborates with teachers to develop subject-specific curriculum that utilized computer skills and current technology
- Trains teachers and staff on using new and emerging technology classrooms through a friendly, accessible, and "no-fear" approach
- Evaluates resources with teachers, media and technology staff to identify gaps in the library collection.
Education
Master of Arts - Rhetoric And Composition
North Carolina State University
Raleigh09.2011
Master of Science - Library And Information Science
North Carolina Central University
Durham, NC06.2010
Bachelor of Arts - Communications Arts
Brooklyn College
Brooklyn, NY09.1999
Skills
- Planning and coordination
- Public Speaking
- Interpersonal Communication
- Online Instruction
- Materials Preparation
- Materials Preparation
- Group and individual instruction
Certification
-Google Project Management Certification
-Biowork Certification
Career Interests
Human Resources, Training, Career development and recruiting opportunities
Professional Memberships Activities
- PMI Membership, Project Management Institute, Student level membership, https://www.pmi.org
- North Carolina State University Alumni Association, Alumni of the College of Humanities and Social Sciences
Awards
- 12/20/21, Career Circle/RISE Grant Recipient December 2021, Google Project management, United States, Awarded 2021 CareerCicle grant for Google project management certification training course and development, Careercircle.com/RISE
- 12/23/20, Verizon Spotlight Award winner, Productivity, United States, Top performer in the Center of Excellence, Norris Davis. Manager
- 10/25/20, Verizon Spotlight Award, Team Player, United States, Awarded for helping others across all levels of the Center of Excellence, Norris Davis, Manager
Timeline
Analyst, Business Operations, PPA Team
Verizon
12.2018 - Current
Library Assistant
Wake County Public Libraries
07.2017 - 01.2020
Head Librarian
Living Arts College
02.2015 - 07.2015
Assessment Specialist
JavelinHR
08.2013 - 12.2014
Media Coordinator
Lockhart Elementary School
10.2012 - 06.2013
Technology Facilitator
Clayton High School
08.2010 - 06.2011
Master of Arts - Rhetoric And Composition
North Carolina State University
Master of Science - Library And Information Science
North Carolina Central University
Bachelor of Arts - Communications Arts
Brooklyn College
-Google Project Management Certification
-Biowork Certification
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