Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

Camille Thorpe

Ellicott City,MD

Summary

With a proven track record at the Department of Human Services, I excel in case management and crisis intervention, ensuring safety and support for those in need. My strong communication skills facilitated a 96% resolution rate on first contact, showcasing my ability to manage high-stress situations with a positive attitude.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Family Investment Specialist

Department of Human Survices
11.2019 - Current
  • Facilitated connection with vital services for those in need.
  • Manage high volumes of client communication, successfully addressing 96 voice mail on the first day.
  • Conduct interviews and assessment to determine eligibility for various assistance programs, offering accurate and timely information.
  • Process food stamps, cash assistance and Medical based on client's eligibility.
  • completing reviews, interviews, and alerts on a daily basis.
  • Updating all log relating to work completion.

School Custodian

Howard County Public School System
11.2012 - 02.2013

  • Maintained cleanliness by regularly disinfecting classrooms, restrooms, and common areas.
  • Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
  • Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
  • Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.

Caregiver

Bright Star Care
08.2010 - 11.2011
  • Supported clients in daily living activities, boosting autonomy.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Correctional Officer

Department of Correctional Services
07.2000 - 04.2007
  • Handled high-risk situations with professionalism, ensuring safety for all.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Completed intake paperwork, fingerprints, and searches.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Interviewed inmates to obtain information and assess needs.
  • Booked new inmates into facility and processed inmates for release.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.

Education

Bachelor of Science - Psychology And Clinical Mental Health Certificate

University of Maryland Global Campus, Adelphi MD
12-2024

Associate of Arts - General Studies And Social Science

Howard Community College, Columbia, MD
05-2019

Skills

    Case management

    Client Support

    Strong Communication Skills

    Crisis Intervention

    Health and Safety Regulation

    Positive and Optimistic Attitude

Accomplishments

    Clinical Mental Health Care Certificate

    COMAR Health Certificates

    Family Childcare Operation Certifications

    Bachelors Degree

Certification

1.Clinical Mental Health Care Certificate

2. COMAR Health Certificates

3. Family Childcare Operation Certifications

4. Bachelors Degree

Languages

English
Full Professional

Timeline

Family Investment Specialist - Department of Human Survices
11.2019 - Current
School Custodian - Howard County Public School System
11.2012 - 02.2013
Caregiver - Bright Star Care
08.2010 - 11.2011
Correctional Officer - Department of Correctional Services
07.2000 - 04.2007
University of Maryland Global Campus - Bachelor of Science, Psychology And Clinical Mental Health Certificate
Howard Community College - Associate of Arts, General Studies And Social Science

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Camille Thorpe