Camille Verdejo
Orlando
Summary
Dynamic sales professional with a proven track record at Walt Disney Travel Co, excelling in customer service and relationship building. Skilled in upselling and cross-selling, I consistently achieved sales goals while enhancing customer satisfaction. Works well under pressure and strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Sales Representative/Travel Advisor
Walt Disney Travel Co
02.2019 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
Server
Landry's Trex Cafe
01.2017 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Fine Dining Server
Fishbones Oyster Bar & Grill
06.2016 - 03.2018
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Managed guest reservations and seating arrangements to optimize dining flow and minimize wait times.
Door-to-Door Sales Representative
Time Warner Cable
03.2014 - 01.2016
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
- Built extensive network of business contacts to increase sales opportunities.
Secretary
Bluestone Jewelry
10.2005 - 12.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Real Estate Agent
Weston Real Estate School
Orlando, FL11-2025
Skills
- Customer service
- Relationship building
- Sales closing
- Product and service knowledge
- Complex Problem-solving
- Negotiation tactics
- Interpersonal communication skills
- Sales expertise
- Product promotions
- Systems and software expertise
Timeline
Sales Representative/Travel Advisor
Walt Disney Travel Co
02.2019 - Current
Server
Landry's Trex Cafe
01.2017 - 03.2019
Fine Dining Server
Fishbones Oyster Bar & Grill
06.2016 - 03.2018
Door-to-Door Sales Representative
Time Warner Cable
03.2014 - 01.2016
Secretary
Bluestone Jewelry
10.2005 - 12.2014
Real Estate Agent
Weston Real Estate School
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